Gæstebruger
25. oktober 2024
We choose "Swim up suite" named room.I chose this category because I assumed better service behind the higher price! The room was like a run-down student hostel. The pictures reflect a completely different atmosphere than the reality. We were in room 3015. There is a foul musty smell in the room. The kitchen is as dark as an owl's lair, there are 2 double stove, no oven or coffee maker! There was no music service, which was listed in the room amenities. Or maybe that would have been tha music service how do we turn on the TV and fi find a music channel? It was mold everywhere on the bathroom ceiling, even though I indicated that my younger child is allergic to it. Not that living in a space with mold was good for everybody. The water in the pool at the end of the room is ice cold. The children got out of the water with blue mouths, and never went back in the pool again. The pull-out sofa is uncomfortable and only the sheets on the bedding were changed. There were shoe marks on the sofa, which was probably cleaned a long time ago, the furniture is old and the whole room was dark, without lighting. In the restaurant, the children took a picture of a cockroach as it was escaping from the chair into the flower pot. We like order and cleanliness and a livable living space!!! We reported the room's shortcomings on the first day and received big promises and apologies. But nothing but empty words! The next day someone knocked on the door with a bottle of wine to apologize. Do you think we see it as better your services if we're drunk? They ruined our vacation full of high expectations. And didn't even write everything down...
Oversæt