Gæstebruger
31. januar 2023
We went for 3 weeks in a row, stayed at the norseman every time. Had a lot of stuff and luggage so required a luggage cart. On all visits either checking in or out there was no luggage cart. Hence it took about 30 - 40 minutes to check out or in. They only have one luggage cart. The first time i asked where the cart was to check in and they had someone go up and down the halls, no luck. Eventually someone got some sort of flat kitchen cart. Still took us 35 minutes to check in. Same thing every time we check in or out. Asked for a early check in once, the morning check in girl, said she knew nothing about it, even though we spoke to someone at the front desk, yesterday. To her credit we went for breakfast and she checked us in, but why did she have to be put into that position. Checked in, room not ready, will call you as soon as the room is ready, ok, never heard a word. I brought this to the attention of the night manager, never saw anything happening. Upon checking out for the last time i brought it up with the manager on duty, told me they had several carts and was unaware of the problem. Never saw more than one and that was missing most of the time. Do not know how much a luggage cart costs, but i think with 75 rooms one, is certainly not enough. Another customer brought up the same problem when I was talking to them.
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