Travelodge Cambridge Swavesey

Avoid this hotel at all costs!!! Was threatened and verbally abused by the receptionist of the hotel all because I had tried to rebook the room I was staying in, in which was still available to book. I have never been spoken to in such a way and disrespected by a hotel receptionist. When I told her I was going to report her to customer services I was told by her to “get the f**k out of my hotel” and “do you think I’m scared of you reporting me you silly f**king b***h”. Also when I asked for her name she laughed in my face and told me I was permanently banned from the hotel. The poor young girl behind her on reception looked absolutely shocked and embarrassed by her behaviour.

This hotel has terrible customer service. I booked a family room for me and my friend and they gave us a double room and were unable to rectify this. When I asked to speak to a manager she would not speak to me. I have stayed at this hotel many times before and they never get it right. Absolutely disgusted with their terrible management of this hotel!!!!

Both washbasin and shower dispensers were empty. Got the washbasin one topped up on request but didn't realise that the other one was empty until in the shower. Woken early in the morning by loud bump upstairs and then continued squeaky floorboards for the next few hours.

stayed here for a couples weekend away as a stopover hotel,nice and clean staff nice and friendly, rooms really spacious and bathrooms nicely spacious also, not much on site but there is a diner across, vending machine in reception stocked full. all in all a great stay here. we will definitely be back

Stay here often for work team always friendly. Hotel small on side of the road but it's a good nice place to stay. Beds always comfy and bathroom always clean hotel staff perfect and general cleanliness perfect, thanks to the team at this hotel.

Easy online booking, pleasant reception, clean bright and comfortable room and bed etc., good parking and separate American diner on same site.