sparjasp
7. juni 2024
Globules Santa Lucia Hotel General When checking in and paying €92 tourist tax for 2 weeks I then find out I have to pay €10 per day plus a deposit for a safe. The fact that your valuables cannot be guaranteed safety unless you pay this €10 feels like blackmail. The safes do not cost the hotel anything so they should not charge the customers. I hated looking at an open wardrobe for two weeks, it looked untidy, they need doors. I do not like the glass bathroom doors in this hotel, bring back the old wooden doors with locks to preserve dignity. Whilst there are quite a few tv channels, there is no ITV even though it is listed. Pool Area The decking on the sun deck is filthy, my towels, bags and anything that touched the floor became covered in the orange dust. I had pool towels which cost €10 deposit, fair enough but if I wanted to change the filthy towels for clean ones I had to pay €1 for the privilege, I know that’s not much but guests should not have to pay for the dirty floors, especially when there is nowhere to put bags etc. except for the floor, even small tables between the sun beds would help. I frequently found I had to gather litter, dirty cups and glasses from the decking area where we wanted to sit. Unacceptable. The sun beds are very uncomfortable, they are hard and there is a metal bar across them part way down, if you are going to provide these sun beds then they need cushions. The parasols are pretty tatty and some were broken, not what you expect from a 4* hotel. Dining It’s that old chestnut I’m afraid, cold plates and cold food. Sometimes the plates were warm but it is a bit of a lottery. The food is a bit of a let down, I first came to this hotel over 30 years ago and the food was amazing, it was the type of hotel you wanted to come back to year after year. The show cooking was a total let down, the fried chicken, lamb, pork and beef was really tough, the roast joints looked almost slimy in the middle, not cooked to the standard I would expect. The buffet was better, at least you had a few options to choose from but I usually ended up with salad and chips. There were a few nice choices though, I did enjoy the chilli-con-carne, the lasagne and the spaghetti bolognaise. My husband enjoyed the prawns which came up about once a week. The cakes were very nice too, though one day there were ants on one of the deserts. One other thing, I wish they would label the food, if you know what is it then you are more likely to eat it but where there were a couple of labels they were completely wrong, for example, iceberg lettuce was above the cheese and ham? Please change the music in the dining room, it is the same tape playing on an endless cycle for breakfast and dinner. So monotonous. I would like to mention a young lady, Patricia in the dining room, she was very attentive, pleasant and helpful. She noticed our table wobble nearly spilling our drinks so she came over and wedged a piece of cork under the offending table leg. I was
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