Grey Eagle Resort

Not our first time staying here -but we left with a sense of frustration today! It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so  minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered. Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”. After challenging the charge we were told that no charge would be put through on the credit card. Made to feel like we had “stolen” something when we asked for further clarification on the charge. “No apologies or thank you for staying with us”. Disappointing. Side note - Service in the casino was great - including the restaurant.

Stayed one night while we attended the Burton Cummings concert there. Having done this same routine for attending concerts several times now over the years I do feel that the rooms are seeming to become a bit dated and have a used feeling to them for the price. Really miss the offers where you could purchase as a package for the room and concert tickets along with breakfast for a fair price.

Fantastic stay!

Wonderful room, very clean, staff was very friendly!

乾淨衞生，服務好