Best Western Plus Port OCall Hotel

Disappointing Stay – Would Not Recommend I had a poor experience during my stay at Best Western in Calgary. Upon check-in, the front desk staff appeared visibly tired and disinterested. She was unhelpful when I asked questions and seemed more focused on rushing through the process than assisting guests. Prior to arrival, I received an email from the hotel stating that I could redeem a gift card at check-in. However, the front desk refused to apply it, claiming it was only valid for bookings made through their website—despite no such condition being mentioned in the email. Additionally, I had placed a “Do Not Disturb” sign on my door, yet housekeeping entered the room and cleaned it anyway, which was an unwelcome surprise and a violation of privacy. The bathroom amenities were also disappointing. The shampoo and other toiletries were provided in very small tubes that were difficult to use. I requested a late check-out, just one extra hour, and was surprised to be asked to pay an additional $50. A bit more flexibility in such situations would leave a better impression. Overall, I do not recommend this hotel. The service, communication, and attention to guest comfort were well below expectations.

Check in was made very easy! Rooms are big and renovated. They have great wifi and it was clean. Pool was great and fun only downside on the weekend was having to book an hour time slot to use the pool. Would book again!

Check in took a bit of a long time but the staff was very helpful. Highlight of this hotel is definitely the water park. The water slides are so much fun for the kids and even though there is no lifeguard, the pool is relatively safe for 7 years old and above taken into account the depth of the pool. Remember to bring your floats if your kiddos cannot swim independently yet

The pool is not big and is mainly or kids playing rather than swimming. This is a good hotel for both business travelers and families.

總體不錯👍

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