Joe I
19. september 2024
It was OK, this is a completely unbiased and honest review. I stayed here with my partner and toddler. We returned a couple of days ago. ROOMS - lovely, cleaned every day and maids are trustworthy. No issues. Air con great ALL INCLUSIVE - average. I have stayed at 3 star hotels with much better selection. I am not a complainer however I did have to complain when I bit into raw chicken. The manager did not really seem bothered when i showed him the inside of undercooked chicken. Just said ok thanks I will let the guys know. Had that been in the UK it would have stopped being served immediately. I hope know one was sick. AL A CARTE - awful, nothing more to say. Sat in a stuffy hut with no music or air conditioning and rhe two waitresses were clearly having a disagreement. I have stayed at plenty of four stars where the experience and the surrounding have been a lot better. POOLS - Lovely, spent most the time at the beach and babies pool. Met some great other mums and dads. ANIMATION - The guys work hard, they has dedicated entertainers for rhe French guests through their tour operator and the smaller guys was nice and always smiling and chatty. The others seemed less interested in engaging with other guests who were not booked through Framassima (the French tour operator) which is fine and understandable they are contracted for their own guest. The general entertainment could have made more of an effort to come around the baby pool and see the little toddlers. Was actually a really good vibe. Came around maybe once or twice within the week for a couple of minutes with Pepe. But yeah they could make more of an effort for the toddlers rather than just adult guests. Hardly any kids over 4 due to school so it was just mainly babies, toddlers and adults. I can see why the hotel is 4 star as they hit the bare minimum. But never stayed at a four star that does not have air conditioning in the restaurants, bars and lobbies. Little tip too that would make the night time entertainment great... build a stage outside infront of the sinatra centre at the area where the quieter big pool is, in the evening move the sun beds and put out tables and chairs ect and have entertainment outside in the warm months. Far too hot and stuffy in the entertainment halls. I understand the hotel has regular returning guests year on year but I have experienced many, 3 star, 3 star plus, 4 star and 5 star hotels. Unfortunately this is probably the worst 4 star I have stayed at for the above reasons. Also every night after being out all day we had to go to reception due to no towels. We hung our towels back up but they were still taken and not replaced. Did meet some lovely people and the waiters were a credit. I forget the chaps name but I tipped him a few times. Lovely man always smiling and always on shift. I would probably not return if I am honest or recommend due to the fact there are better hotels out there on the different islands for a similar price.
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