HYB Eurocalas

We have just returned from our holiday here and I can honestly say everything was outstanding. It was our first time taking 3 children under the age of 4 on a family holiday (my son and his two cousins) and the kids absolutely loved the hotel it couldn't of been more perfect. From all the slides, to the good selection of pools, the park with sand, the kids room, the child's entertainment to the none stop food and snacks for them with a great variety. Kids especially loved the ice creams on tap haha The staff were brilliant and so polite and good with children you couldn't fault any of them. Out of alot of hotels we have stayed at we found the food to be very good with a great selection that suits all. I feel like I've put on a few pounds just cause of how good the food was Slides were fantastic! We was expecting them to be just for kids but the pirate ones were definitely for adults too. We had such a good time here and it's the first holiday where we've stayed in the hotel the majority of it. We was skeptical about it just because some of the reviews on refurbishments needed but I honestly don't know what people want because I didn't feel it needed refurbishing at all. Our room was lovely and clean we did have the suites as a post to the rooms though Would like to say a shout out to the child's entertainment staff who put their all into the kids disco every night And big shout out to Said & Manuel (I think that's how you spell it) they were brilliant on the bar, couldn't have got better bar staff. All in all our experience was fantastic with this hotel and I will definitely recommend especially to people who have children

We stayed here for 4 nights end of April/beginning of May. We arrived around 1pm & luckily our room was ready. Room was nice & clean. Maids came every day during our stay but they have a light up sign where you can choose do not disturb or please make up my room. Tv in room but mostly Spanish channels so if you have a firestick, I’d advise taking it with you as you can access the WiFi. Beds aren’t very comfy but that would be my only complaint with the room. The food wasn’t great the first 2 nights we stayed, was only just warm but microwaves were available to warm food up. The hotel got a lot busier during our last 2 nights & the food improved & was always hot. Lots of variety with all inclusive drinks including a few cocktails. 3 pools & 2 water parks to choose from. The new pirate water park opened the day before we left. Arcade was a bit of a let down as not many of the machines were working or the kids rides around the outdoor area but they seemed to be fixing a lot of these on the day we were leaving. The highlight for us was the kids club, my son doesn’t usually enjoy going to these but he absolutely loved it & couldn’t wait to go back, this was because of Nico, amazing member of the animation team & my son really enjoyed his time spent with him. Great hotel for families with lots to keep the kids entertained. Not much around the area, just a complex of shops & bars 10mins walk away & also short walk to the beach or the hotel provide a shuttle bus at various times throughout the day. We would return, especially to see Nico again. An asset to the hotel.

I loved everything about this hotel, the entertainment was spot on, the restaurant staff and the bar staff were more than friendly. I would recommend this hotel to anyone.The whole holiday was amazing and i will definitely go back next year, I don't think we saw one member of staff that didn't say hello or smile at us. A staff member called said was more that helpful and friendly towards me and my family. The rooms was very well kept The hotel was very spacious an cozy. We had an excellent time and would highly recommend to families, perfect for little ones. Read less

Great holiday overall. Group of 13 of us with 7 children stayed for 10 days. The room was spacious, in need of some tlc but fit our needs. If you have kids there is diney channel in English which was helpful for us whilst getting ready for the evening. Shampoo, conditioner and hand soap provided. Our room had 2 balcony's one with a pool view, one with a sea view. The pools were fab. The kids loved the slides. We didn't use the quiet pool but the other 2 main pools were great, music played and the snack bar open which served nuggets, chips, pizza, hitdogs and burgers. Fruit and ice cream. With a help yourself area to beer, water, pop or slush. There were plenty of sunbeds. It wasn't a fight to get a space or a bed and we didn't reserve any in the morning and still had no trouble getting a spot. They are currently building a new pirate theme splash area too. The entertainment was good. Cecila was very friendly and approachable and I'd say the best of the group, some of them didn't interact with us at all and we were a group with 7 children so youd think they would approach a family with a group of children. Activities running for adults and kids throughout the day. We have had better entertainment elsewhere but I'm not sure if the lack of enthusiastic from staff was down to it being end of season. Evening entertainment was hit and miss, the nights external acts were put on were amazing. They dont hire any mediocre drap acts, all were amazing. Nights where hotel staff provided the entertainment where ok. Which is why I say hit and miss. Again not sure if it was because of end of season and staff coming to the end of their year. Lolo the mascot was a hit with my youngest she lit up when lolo came out at the end of mini disco. The restaurant was well maintained and clean. Staff were unbelievable. Friendly, working very hard. Couldn't fault any of them. Lovely people. There was a chef who would pass kiddies a sweetie from his serving area. The food was OK. Some was lovely others was horrible. It was a different theme each night but alot of repetition. Breakfast was the same each day and we got sick of it a few days in. Lunch we mainly stuck to the pool bar for as it was better for the children and tea as I said was a different theme each night. The pizzas there are probably the best pizza we have ever had. However some options were very poor example, the mash was just a slop of smash. Deserts were OK, plenty to chose from but all pretty much the same in taste. Great option of ice cream, bowls or cones. The bar - them guys work their backsides off behind there. Some come straight from the restaurant and start a shift on the bar and work all night. Then you see the same face again first thing in a morning. They work long days and we're always friendly and smiley. Definitely have to commend the staff. The lager is San Miguel. So winner winner. And there are some cocktails available on the all inclusive which were tasty too. Plenty of alcohol and th

Hotel was very dated, it's currently advertised a massive splash pad it's not even built yet lots off people where complaining about the food every day the same not much option, lots of things broke in the room. Entertainment super bad. Staff where very lovely tho

After reading reviews about bad food and rooms not being clean and lots of other things I was worried that we may not have the holiday we were hoping for. However it was brilliant! I can’t see any issue with the food there was always loads of choices and it was replenished frequently. People claim the Restaurant gets busy but you’re in a big resort in the middle of the school holidays? Why are you surprised? We never waited more than a couple of minutes to get a table and most of the time walked straight in and got a table straight away. Rooms were always clean and towels replenished. All in all there’s only 2 small gripes from me, the BBQ on the Thursday night was not great, food was left out quite a while and the selection of meats there although good i didn’t eat most of what was out BUT that’s a personal taste and not the hotels issue as I’m sure somebody else would say the choice of meats was great. Biggest thing that was annoying for me was the sun bed situation, although it clearly states sun beds can’t be reserved there was towels down from 6.30-7 am, not only this but ground workers and staff were helping people move sun beds around to where they wanted them leaving the signs redundant. I found myself then having to do the same and get up early to put towels down just so my 3 small children had somewhere in the shade to sit otherwise it was a sun bed or the grass in direct sunlight all day. I didn’t mind doing it but I’d suggest taking the signs away that day you can’t because no one is sticking to this. However that did not take away from how much of a brilliant time we had there it really was amazing, we’re all ready looking to come back next year.