Gæstebruger
28. marts 2025
Do not book this place . We can’t wait to go home. * dirty & smelly everywhere, absolutely disgusting * Security called on numerous occasions, via the telephone in the room. The noise from local people staying in the hotel with kids running riot from midnight to 4:30 am. I finally had to walk down to reception at 4am to insist they come and sort it again. * We finally moved rooms on day 10. * Bed covers not changed in 10 days, just fresh towels given * Shower in room 322 leaks through to the bathroom floor so you have to put towels all over the floor. * Our new room 614 the shower didn’t work told staff twice and could not fix it, 3 time called eventually fixed * Fridge in the room doesn’t work, told staff nothing done about it * Husband cut his leg on an exposed spring on the mattress * The safe in the bedroom 614 didn’t work called staff up to have a look at it they insisted it worked even though it it was showing low battery, they walked out of our room and the safe totally went blank so we called them back to say it’s not working again and they finally listened to us and put a new battery in * Hardly any staff around during the day in the pool area, all day in restaurant chatting, the one security guard does everything * When you do finally find someone to order a drink, they charge you a surcharge to bring it over to you * You also get charged the surcharge when you eat in the snack bar by the pool. * Same old breakfast every day … boring * We are early birds and not once have we seen the pool being maintained or cleaned. Have only seen the amazing security guy getting the leaves and insects out with a net * Dirty plasters left lying on the floor not cleaned up around the pool area. We were here for two weeks spotted the plasters on our first day and on our last day of leaving they were still there even after the hotel management were told * On checkout, we were told we had to pay for a Diet Coke and a bottle of water which apparently never paid for. We bought all of our drinks at the side of the pool and we were made to pay for them straight away. So there’s absolutely no way we owe anybody anything so always check your bills. 4 other English coupes staying here have also complained to the Hotel and their tour operator about the state and cleanliness of this place. Disgusting place Security guards do so much they are so great and friendly, better than any other staff Bloom suites were fully aware of all of my complaints at the time of writing this. On our last day, we had a meeting with the TUI rep and hotel management to air our views. We were invited down for complementary evening meal on our last night. We arrived at the eating area at 7 pm. When we were told what we would be having which was a chicken of cream soup and a mushroom stroganoff. 🤢 we kindly declined this. And asked if we could have anything off the main menu. The waiter had to go to ask someone if it would be okay. Then he came back and said
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