Insotel Cala Mandia Resort

If you’re looking for a hotel that has a great choice of water activities for children, this is it. If you’re looking for anything else…don’t bother coming here. The check in service was awful. I had messaged the hotel via, email, Facebook, instagram & head office email to request a cot and bed rail. We arrived at 00.00 and when I’d mentioned this request to the ‘night manager’ he’d said he hasn’t seen the request, and as I’d not received a confirmation email - I was to blame. Once we got into room, there was no cot, spoke to night porter who handed a travel cot and sheets - I had to make the bed myself, a lovely surprise after a long day of travelling. Our first day - we couldn’t get back into room after breakfast, 2 visits to reception to have access card reset, it was actually the electronic door lock fault & we had to wait 45 minutes for a technician to come and fix… we had a 9month old with dirty nappy & a 3yo to keep amused. Kettle requested at 10am to make baby milk, 2.5 hours later still no kettle. Called reception again - finally received 3 hours after initial request. Gym - no aircon, no water, one working treadmill with a tear/ cut on the belt (huge trip hazard - see pics !) no working bikes. Most of the baby chairs are broken so if you have a young baby - make sure you check the straps/clips. Breakfast Buffet food is cold, even the hot food. Scrambled egg is made from ready made packaged food. Repetitive. Children’s food - don’t expect any healthy options. Pancakes and churros in the morning. Pizza, burger or hotdog in evening. If booking an a la carte - children’s menu is limited, especially at south restaurant. Be prepared for confrontation by the buffet bouncers who try to stop you from taking food to the a la cartes for children. If you want a good choice of dining / experience - catch a taxi / train / bus to Porto Cristo…better still, stay somewhere else. We did raise each issue with the reception, each time they told us to talk to Guest relations. He is aware of issues but I feel that the general public, who are considering booking this hotel should also be aware. To sum this hotel up Pools 5/5 Entertainment for children 5/5 Service 2/5 Housekeeping 1/5 Buffet Service 1/5 Surf Restaurant 0/5 (unless you like tasteless, uncooked pasta) Fifties 4/5 (burgers and hot dogs - can’t really go wrong) South Restaurant 3/5 (no children’s options & menu items available weren’t as displayed on menu)

This is our second visit to the Insotel, first time was with family,, this time just as a couple. We thought we would try the Adults only section/area and again all inclusive. Quieter, with own pool but still have access to all areas of the hotel and facilities. We were met at Reception by the Guest Receptions Manager, DAVID. Also on reception TONY,,Who couldn’t do enough for us to make us feel welcome! And this continued for the whole of our holiday. Had a lovely room facing the pool area, which was spotless and cleaned to a high standard by PAQUI. As for the Restaurants,, there was a fantastic variety of high quality foods. We were looked after exceedingly well by JOSE,,JUAN,,SANTIAGO and LILLIAN!! Great entertainment team and the Bar area had all local & Branded drinks available! All served with a smile and good humour by the wonderful ANGIE! I HIGHLY RECOMMEND FAMILIES & COUPLES TO STAY & WE WILL BE BACK! Paul & Katie ☘️☘️

Great trip so far, would recommend. Staff and facilities first class. No mad dash for subbed in the morning. Damia on reception was a real star

Do not book this hotel if you are offered zone D - this is a separate hotel that has been added as a bolt on to the main resort. It requires a shuttle to go to main pool, main restaurant, spa etc. In the end you remain in zone D ( at most a 2-3 star ) as you are too far away to walk to breakfast or attend entertainment. It has reduced offer of food and the staff actually locked us out on the terrace one night when they wanted to go home. Another night we had to have a drink on the front steps as the lady behind the bar wanted to go home. When you work all year this is not the treatment your expect on holiday. The other main issue is when you do go to the main restaurant they approach you at 9pm ( even if you are having dessert) to leave the restaurant.The main person would stare over out table and at us until we left - he was very very intimidating when on holiday. He greets you each night to allocate you a table and then within one hour is asking you to leave. This hotel needs to pay its staff to work later in the restaurant - the irony is we thought Spanish people eat late. This person was arrogant and rude. Cockroaches in our suitcases and toilets in main area. Rude staff that at times were bullying. Avoid this hotel - do not be taken in by the photographs - this hotel is outdated and in need of a refresh with respect to staff and facilities!!!!!

The most incredible family holiday with the most amazing staff, everyone was friendly and helpful the kids staff are just incredible and we loved all the choice of food, entertainment and facilities! Could not fault!

An excellent hotel spread over a large area with crossings on 2 roads. The beach is 100 metres away down a gently sloping concrete path. Tha beach reaches the sea which is shallow for a long way. The rooms are varied, clean and tidy and well looked after . The restaurants a varied but all have a brilliant selection of choices. The food is excellent. There are 3 pools with lifeguards suitable for all ages. We loved the adult only beds and pool. Entertainment was excellent. Kids clubs and general activities and entertainment at various times. Evening entertainment was very good but we thought it could start earlier. We would have no hesitation in recommending the hotel and returning soon. Thanx to all the staff who made our stay so special. 😊