Gæstebruger
5. oktober 2024
I recently stayed at Mondrian Cala Llonga, and while the setting and decor are beautiful, the overall experience did not meet the standards expected of a 5-star hotel. Pros: • The setting is stunning, with breathtaking views and a peaceful atmosphere. • The hotel’s decor is stylish, and the room was comfortable and well-designed. Cons: • We had a very distressing experience when we got trapped in the lift for 45 minutes. Despite pressing the emergency button multiple times, we received no response. After calling the hotel reception ourselves and still getting no help, we had to contact the hotel next door to inform Mondrian that we were stuck. After what felt like an eternity, we were finally rescued, with my wife in tears and deeply upset. • We raised this serious health and safety issue with the manager, who promised to follow up. However, all we received was a bottle of cava in the room. When we readdressed our concerns at check-out, we were promised further contact, but never heard anything. • The bar service was very slow, with no menus or drinks brought to us despite waiting. Shockingly, the bar had run out of all gins during our stay. • Breakfast service was terrible due to understaffing. The staff were rushed off their feet, and the quality of service suffered as a result. • Coffee pods in the room were not replaced after the first day, leaving us without coffee for the remainder of the stay. This hotel is in no way a 5-star establishment—it’s much more akin to a 4-star. For comparison, we stayed at Petunia Ibiza, another 5-star hotel, and the difference was stark. Petunia is miles ahead in every aspect, from service to quality. Mondrian Cala Llonga has potential but needs significant improvements in service and management to reach true 5-star status.
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