philbo85
26. september 2024
My mum and I stayed for 6 nights on an all-inclusive basis in September 2024. Before booking, we had read previous reviews, which all mentioned the slightly tired condition of the hotel. So if you are looking for a luxurious hotel experience, then this place probably isn't for you. Whilst the rooms are lacking some of the things you might expect from a hotel room these days (mini fridge, kettle with tea/coffee (you can ask for a kettle at reception), they were immaculately clean and stayed that way for the duration of our stay thanks to the stellar efforts of the cleaning team. We were lucky enough to stay during a quiet period, so we didn't notice any noise (apart from that coming from the hotel next door!), but we can appreciate the walls aren't that thick, so it might be noisy if you are close to people who are not considerate of others! The food is plentiful and caters to most tastes. As other reviews have mentioned, there is not much variation, but the food that there is is delicious, and you probably wouldn't notice this unless staying for over 7 nights. The all-inclusive bar offerings are fantastic! We didn't have children with us, but if you are thinking of coming here with your young children, then there is a fantastic woman who provides amazing entertainment for them—there were discos and face painting in the evenings and games during the day. Unlike some other hotels I've stayed at, this woman was genuinely enthusiastic about her role and had a real affinity with the kids. The hotel is located a few minutes walk from a good selection of shops and restaurants. More importantly, is it located a one-minute walk to the beautiful beach of Cala Ferrera. Most importantly, the staff in this hotel are absolutely AMAZING! I have never experienced such attentive and kind service as I did at this hotel. When we arrived it was just past 9pm. Upon our arrival we were greeted by Pau on reception, who gave us the warmest welcome. He made sure we got to the dining room before dinner closed so we were able to get something to eat, and then he sorted our check-in and brought us our room key. This experience was the norm at this hotel, not the exception. All of the staff were friendly and happy to help in any way they could. From what we observed, they all seemed to be a really tight team, and it made for such a wonderful atmosphere and vibe. Shamefully, we didn't get the names of other staff, but to be honest, every single one of them was a star. We were told that this hotel will be closing for a refurbishment at the end of the 2024 season. I hope that the staff are retained, because they are the absolute best! Hope to be back again! Thank you for a brilliant holiday.
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