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9. august 2024
We arrived for a one week stay at Playa Azul booked via Jet2. We are a young couple and opted for half board at this hotel. The first impressions of the hotel were good. The staff at reception were informative and quick to sort our room (room 226). The location was beautiful with lots of great places to eat although the stairs down to the beach were pretty steep! The room itself was clean, however, when we arrived back to the room in the evening there was a terrible smell. When we phoned down to reception at 11:30pm, they were quick to come to the room and try to clear the smell using bleach (we initially thought the smell was coming from the toilet when it was, in fact, coming from the air con unit). However, by 12am, the smell was getting worse. We then went to reception who moved us to a new room for the night so we could get some rest and agreed to move us to a new room in the morning. The new room was okay, although there were some hairs on the bathroom floor (I assume the room had been used for someone to get changed prior to a late flight as check out is at 12pm). We were slightly disappointed that we were not offered any compensation for the trouble this caused - no room upgrade, no drinks voucher etc. We also did not expect to wait until 2pm the following day to be moved to a new room, although they did say that there were no rooms available at all in the hotel to move us to straight away which is expected considering it is peak season. It is important to note that we were impressed with how the staff dealt with the situation initially (coming to address the smell, finding us a new room for the night) and how apologetic they were. Once we had been moved to room 320 there were no further issues with our stay. Breakfast was good with plenty of choice (hot and cold options) and there were many sunbeds available around the pool despite it being August with few people ‘reserving’ beds with towels. We only had one evening meal in the hotel which didn’t start serving until 7:30pm. The food was pretty average in the evening and so we chose to eat out the rest of the week, considering we had only upgraded to half board for a small cost per head upon booking with Jet2. If we were to stay again, we would go bed and breakfast and pass on the evening meal as there were plenty of great places of eat in the town (we didn’t eat a single bad meal during our holiday). Thank you for a good stay Playa Azul!
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