Hotel Palia Puerto del Sol 3 Sup

Honest Review: Unsafe, Unhygienic, Discriminatory inaccessible Hotel Palia Puerto del Sol, Cala d’Or, Mallorca This is the most disappointing and unsafe holiday I’ve ever experienced. I would strongly advise against booking this hotel, especially if you have dietary needs, mobility issues, or care about hygiene and basic safety. The hotel failed on every fundamental level — and I ended up ill with vomiting and diarrhoea, which I believe was directly linked to how the pool hygiene was handled. First Impressions When we arrived, the hotel looked okay on the surface. But within minutes, we saw signs of poor organisation and unfair treatment. Only one staff member was checking people in, and even though several guests were waiting, a Spanish couple were allowed to jump the queue and were checked in first. This set the tone for what felt like preferential treatment for certain guests throughout our stay. ⸻ ️ Rooms & Accessibility Our apartment was very dated, with uneven wooden flooring that felt unsafe — especially for me, as I have a mobility disability. The bathroom had no floor mat, making it very slippery. Although the room was cleaned daily, it was far from safe or accessible. I saw several elderly or disabled guests also struggling with the layout and stairs. The hotel is not suitable for guests with mobility needs. There are stairs everywhere, and steep pathways and although there’s one lift to the restaurant, staff repeatedly turned it off about a hour before mealtimes had finished, my opinion was they were not wanting people to go down to restaurant near closing time this forced elderly and disabled guests to use steep stairs. ️ Food & Hygiene: Dangerous Standards Food was one of the worst parts of this stay. Breakfast was always poor — burnt sausages, sloppy eggs, cold beans, and frozen-in-the-middle hash browns. The fryer oil was black, clearly not changed in days. I saw chefs handling food with bare hands, including one cooking churros in the same filthy oil just used for sausages. There were no allergen labels or ingredient signs anywhere — a huge problem, as my son is dairy-free and I have Crohn’s disease. Because of this, we had to eat at the nearby marina at extra cost, some days I just ate bread and crisp which isn’t acceptable. I raised the issue of cold and inedible food with the manager. His response? “I eat here and I like it.” No apology, no action, and my complaint wasn’t logged. I also saw multiple guests reheating their food in a microwave, which speaks volumes about the kitchen standards. ⸻ Serious Health Incident After Pool Contamination I personally witnessed faeces in the pool, and immediately reported it to staff. Shockingly, it took them over 40 minutes to act. Guests were left swimming in it, and staff seemed unconcerned. The next day I saw a staff member cleaning scum from the side of the pool while people were still in the water — again, completely inappropriate. Two days later, I became unwell

We had a brilliant time here. Definitely would recommend the sea view rooms. Rooms were very big and clean. The staff were all very friendly. Lots of steps but - especially getting the suitcases up to the room! Would definitely go back. Perfect location.

Very fun week, lots of fun games! Jumbo team easy on the eye🤭 The view from the room is impeccable! Nice view Marion is brilliant 🤟🏻

Our third time here at Palia Puerto Del Sol. I feel this hotel is in the perfect spot of Cala Dor, with an amazing view of the harbour. The staff are amazing and went above and beyond with short notice . They sent staff out to buy a birthday cake and candles for my friend. (Within 30 minutes) The Jumbo team are all great characters, especially Mathias and Tileo, who made my friends birthday that extra special. These guys have the best vibe. They interact so well with all the guests and have time for everyone. We appreciate all the staff that catered for our needs. Thank you guys!

My Husband and myself arrived in the early hours of the morning. The Gentleman at reception checked us in and explained where our room was. There were a lot of steps to navigate with all of our luggage and lots of steps throughout the complex, not ideal if you have mobility issues or babies in pushchairs. Our room seemed ok, however there were lots of hairs in the bathroom. The air conditioning was not good at all and I subsequently slept on the balcony to keep cool. Which resulted in numerous ant bites. We went to Reception to complain and were tole the would send out an engineer that day. When we returned to the room after spending time at the pool the air conditiong seemed a little better. We decided to stay. However the following day no air conditioning again and there developed a really bad sewage smell which was awful it made me gag. We went to reception again and the young dark haired receptionist who we had previously complained to was absolutely brillaint, cannot praise her enough. She upgraded our room to a beautiful apartment overlooking the Marina. This room was large clean and had air conditioning. Hotel is in a prime position next to the Marina with bars and restaurants close by which we used daily as drinks and food were not he best and as a break from pool which gets a bit rowdy. Overall the all inclusive food is average. Property on the whole quite dated. Pool area is not the cleanest and the guests seemed to just leave there glasses, plates and ashtrays everywhere. Reception helped us with taxis etc. On reflection I wouldn't stay here again.

Our opinion only, we are AI veterans and over 50 so keep that in mind. Staff, all work hard, very hard, we had heard there had been some staff cuts so owners please address. Staff completing 10,12 or 14 hour shifts is very difficult. From reception to the cleaners. Very good. Food, good choice, not great but always plenty to choose from. Rooms, tidy, air con not good, cleaned everyday. Location, lovely right on the marina. Lots to do and a short walk into Cala dor. Plenty of restaurants and bars if you prefer to eat out. We travelled into Cala egos which is well worth it, nice town again with plenty to do. Overall we marked as 3 of 5, I could have give 3.5 very close. Would we return, no, think now we have seen Cala dor we would stay closer into town.