Pharaohs Hotel

Room and Amenities The room was moderately comfortable, but the air conditioning was problematic. Despite the cold weather in Cairo in December, the AC only provided cold air, and the filter was clogged with dust, indicating a lack of maintenance. Reception Service The reception staff were a mixed experience. While one staff member was diplomatic and courteous, another displayed poor customer service. When I requested a converter for a three-pin plug to fit the two-pin sockets used in Egypt and the hotel, I was told, "We are a three-star hotel, so we don't provide it. You can purchase one outside." This attitude highlights the need for better training in customer service. Housekeeping The housekeeping staff were excellent—professional, efficient, and attentive to details. Dining Experience The breakfast buffet on the 10th floor was a highlight of the stay. The food was of high quality, and the waitstaff were polite, professional, and exceptionally helpful. Overall, while the hotel has strengths in housekeeping and dining, improvements in maintenance and customer service at reception are necessary to enhance the guest experience.

I came here as part of an Intrepid tour. The hotel is clean, functioning lifts and airconditioned rooms. The staff are very polite, I felt safe as a solo female traveller and my room view was great! Clean towels, clean bathroom and clean bedding. A fridge and safe in the room. The only con for me was that the bed wasn't that comfortable - it was very firm but otherwise was fine.

Stayed here as part of a tour group. Would not have been a choice is travelling independently. The foyer was dowdy and the lifts were very slow. The foyer was always full of tour groups coming and going. The room had a balcony which was great to provide fresh air. The bed was OK - sheets were clean. Bathroom has a leaky shower and the toilet paper did not last long. Breakfast on the top floor was basic - omelettes, bread, juice and cheeses and coffee. Had only small towel in bathroom and did not realise that they were not bath towels but hand towels. There were many small stores in the street from the hotel which sold water, snacks, fruit, baked goods and even offered haircuts. It was within walking distance of the metro. The restaurant onsite provided a selection of food to cater for most people at an acceptable price. They also took credit cards.

Absolutely disgusting, avoid!!! Hair in food, hair in bed sheets, stains on sheets and towels, air conditioner didn’t work, internet didn’t work, rooms smelt, rooms were mouldy, no hot water, people smoking everywhere throughout hotel, just YUK!!! Do not stay here! Yes it is cheap but it is not worth it at all, cheaper places else where that are nicer

We stayed here as part of a tour we did. I found the hotel to be in disrepair. Only 1 of the 2 elevators was working and the one that was working felt very unsafe. The inside door didn't close so the building wall was exposed as it traversed the floors. If you were too close you could be injured. The sliding glass doors from the balcony didn't lock in either of our two rooms. Our toliet kept clogging. When we called for maintenance, he used a mop to push fecal matter down and then proceeded to rinse it in our shower! We were appalled. The next day the maid was using the same mop on the floors. The maintenance man should be fired as that is absolutely unsanitary.

I stayed at this hotel for two nights at the start of my G Adventures tour at the end of October 2022. I arrived very late in the evening (after midnight) and I was checked in professionally and quickly, and helped to my room. I found the hotel to be clean and basic, with friendly staff. The included breakfast was a nice touch, and eating with a view of the Nile in the mornings was very nice. My room was basic and a little outdated. The towels are small, the shower had warm water but not great water pressure. I had a very small window and no balcony, and my room was close to the cleaning staff closet so there was lots of chatter which I could easily hear from inside. The restaurant charged quite a lot for bottled water compared to the grocery stores, but was one of the few places you could get a glass of wine. If I were to return to Cairo I may not choose this hotel again. Of the hotels that we stayed at on our tour, this was the most basic.