3 El Thawra Council St Zamalek, El Orman, Zamalek, Cairo, Cairo Governorate, 11518, EgyptVis hoteloplysninger
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Gæsteanmeldelser
4.4/5
Meget god
64 anmeldelse
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Bekræftede anmeldelser
Placering4.5
Faciliteter4.2
Service4.4
Renlighed4.4
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Alle anmeldelser(64)
Positive anmeldelser(56)
Anmeldelser med billeder/video(18)
Fantastisk ophold!(15)
Fantastisk udsigt(12)
Fantastisk beliggenhed(11)
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Venligt personale(7)
Rent og ryddeligt(6)
Fantastisk restaurant(4)
Negative anmeldelser(8)
DRESNER
Luksus King Size seng værelse med fuld Nilen udsigt
Overnattede i dec. 2024
Booket for andre
4 anmeldelse
5.0/5
Enestående
Slået op den 18. jan. 2025
Good location with excellent services , staff are friendly and helpful , nice Nile river view
Oversæt
Svar fra overnatningssted: Dear Valued Guest,BonjourIt was our pleasure having the chance to have you with us, as we are delighted to know that you fully enjoyed your experience with us at Sofitel Cairo Nile El Gezirah, which is always a great pleasure to receive such high ratings from our Guests, as it truly serves as a motivational factor in striving to achieve excellence.Thank you for making Sofitel Cairo Nile El Gezirah your choice. The Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest visit.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Gozali
Luksus King Size seng værelse med fuld Nilen udsigt
Overnattede i nov. 2024
Solorejsende
3 anmeldelse
3.7/5
Slået op den 30. dec. 2024
Room smell bad and old, location is great in front of Nile river, staff was so helpful and polite
Oversæt
ChPang
Høj Etage Premium King Size Seng Værelse med Delvis Nilen Udsigt
Overnattede i okt. 2024
Par
4 anmeldelse
4.5/5
Fantastisk
Slået op den 7. dec. 2024
The hotel is centrally located in a quiet area in Zamalek and easily accesible to all atttactions in Cairo. The hotel has aged and yet being maintained fairly.
Oversæt
Gæstebruger
Club Luxury King Size Seng Værelse med fuld Nilen udsigt
Overnattede i sep. 2024
Solorejsende
29 anmeldelse
5.0/5
Enestående
Slået op den 15. okt. 2024
The view was amazing, breakfast good and staff very friendly. Would stay there again.
Oversæt
Dejitar
Luksus King Size seng værelse med fuld Nilen udsigt
Overnattede i jan. 2024
Rejs med venner
24 anmeldelse
3.5/5
Slået op den 7. feb. 2024
No doubt the view is great, but it’s the hotel in Egypt, and the service is not worth the money.
Oversæt
Svar fra overnatningssted: Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comments will be shared with the concerned department heads for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager
Gæstebruger
Høj Etage Premium King Size Seng Værelse med Delvis Nilen Udsigt
Overnattede i maj 2024
Par
5 anmeldelse
2.5/5
Slået op den 22. jun. 2024
This is the worst hotel I have ever been.
I stayed in there for two nights. I enjoyed the Jacuzzi with my swim suit. After that I wanted to swim in swimming pool, the staffs said that my swim suit is made by cotton as underwear, so I could not swim there. I have shown the label (80% Nylon) to them and they asked me to take off my swim suit for double checking (I was nude and insulted in the dressing room). Moreover, their staffs challenged my Englishand took the photo of my swim suit without my permission. I claimed that I would make the complaint to their headquarter and they refused to provide their business card and name to me. I felt angry and their assistant manager, Mr Saad (the only one was willing to show his business card) could not help. I wonder why my swim suit could be used in Jacuzzi, but not swimming pool. Why they could take the photo on my swimming suit, insulted me (as I naked to them) and refused to take the responsibility.
I felt very bad and angry. They have the excellent hardware and swimming pool, but you could not use it, why not choose other more user friendly hotel?
If you want to have a great holiday, don't take this hotel, only disappointment left to you.
If you want to spoil your vacation, this is excellent choice.
Thank you.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay.Your feedback has been most valuable and we have addressed the issues with the Hotel’s Concerned departments and will also integrate this in our training program to ensure the non-reoccurrence of such mishap.Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations.Sincerely Yours,Iman El GabalyGuest Experience Manager
Ahmad
Høj Etage Premium King Size Seng Værelse med Delvis Nilen Udsigt
Overnattede i nov. 2023
Par
59 anmeldelse
5.0/5
Enestående
Slået op den 28. dec. 2023
Next to nile river..good view..nice in house restaurant..love tajin..
Oversæt
Mukhtash
Premium Twin Room With Partial Nile View
Overnattede i nov. 2024
Rejs med venner
3 anmeldelse
5.0/5
Enestående
Slået op den 10. dec. 2024
So good hotel i like it
Oversæt
Gæstebruger
Høj Etage Premium King Size Seng Værelse med Delvis Nilen Udsigt
Overnattede i aug. 2023
Familie
1 anmeldelse
1.0/5
Slået op den 13. sep. 2023
Not happy at all. Was expecting top service but instead got staff that did not want to understand my concern. This resulted in me losing the entire amount I paid for my booking.
Oversæt
Svar fra overnatningssted: Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention.I do hope that we will have the opportunity once again to serve you in the very near future. Cordially;Iman El GabalyGuest Experience Manager
Ana-Maria Datcu
Luksus King Size seng værelse med fuld Nilen udsigt
Overnattede i apr. 2024
Booket for andre
69 anmeldelse
5.0/5
Enestående
Slået op den 25. jul. 2024
Business travel! Everything was great!
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager
Benny the kid
Overnattede i apr. 2023
Forretningsrejsende
42 anmeldelse
4.7/5
Vidunderligt
Slået op den 20. maj 2023
Again, Sofitel proved to be the best hotel in Cairo with its luxurious amenities and breathtaking view of the Nile. The food at Kebabgy is delicious (best restaurant on the premise), so don’t miss going there during your stay.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager
Gæstebruger
Luksus King Size seng værelse med fuld Nilen udsigt
Overnattede i jan. 2024
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 22. feb. 2024
Very clean Hotel and kind staff
Oversæt
Svar fra overnatningssted: Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager
Gæstebruger
Luksus King Size seng værelse med fuld Nilen udsigt
Overnattede i sep. 2022
Rejs med venner
2 anmeldelse
5.0/5
Enestående
Slået op den 7. okt. 2022
Nice hotel
Oversæt
21102
Luksus King Size seng værelse med fuld Nilen udsigt
Svar fra overnatningssted: Dear Valued Guest,BonjourWe are delighted to read your perfectly detailed feedback of your recent experience at the Sofitel Cairo Nile El Gezirah, especially to know that you fully enjoyed the views of your room. Rest assured that your constructive feedback was shared with the Food and Beverage Manager for further improvements to exceed your expectations, as we wished to have known your kind preferences during your stay with us, in order to provide you with the requested seafood. We are thrilled to read that you fully enjoyed the Egyptian breakfast experience, as well as for the homemade fresh baked bread at the Kebabgy Restaurant.Thank you for making Sofitel Cairo Nile El Gezirah your choice, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Modouxiaotaiyang
Høj Etage Premium King Size Seng Værelse med Delvis Nilen Udsigt
Svar fra overnatningssted: Dear Valued Guest,BonjourIt was our pleasure having the chance to have you with us at Sofitel Cairo Nile El Gezirah.We are delighted to know that you fully enjoyed your experience with us and hope to have the pleasure again in the nearest future to provide you with many more memorable experiences with us.Sincerely,Jasmin Sarah ArendtGuest Experience Manager