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Bekræftede anmeldelser
Placering9.1
Faciliteter8.5
Service8.7
Renlighed8.9
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Negative anmeldelser(10)
Cobin
Gæsteværelse
Overnattede i nov. 2024
Par
20 anmeldelse
10.0/10
Enestående
Slået op den 14. mar. 2025
Super convenient location right next to the casino and hotel staff were amazing also
Oversæt
Svar fra overnatningssted: Dear Cobin,Thank you for your positive feedback regarding our convenient location and the excellent service provided by our staff. We truly appreciate your kind words and hope to welcome you back soon for another enjoyable stay.Warm regards,Scott GrantGeneral Manager
Zeell
Superior By Bjergudsigt King Size Seng Værelse
Overnattede i okt. 2024
Par
2 anmeldelse
10.0/10
Enestående
Slået op den 22. nov. 2024
Our stay was excellent and hotel is located on walking distance to all the great restaurants.
Oversæt
Svar fra overnatningssted: Zeell,Thank you for your kind feedback! I’m thrilled to hear that your stay was excellent and that you enjoyed the convenience of our location within walking distance to great restaurants. We look forward to welcoming you back to Pullman Cairns International for another fantastic stay. Warm regards, Scott Grant General Manager Pullman Cairns International
Gæstebruger
Klassisk Havudsigt Værelse Twin
Overnattede i nov. 2024
Familie
1 anmeldelse
5.0/10
Slået op den 28. dec. 2024
Bad services; no make up room until 4pm; no drinking water
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for sharing your feedback. I’m sorry to hear about the delays in housekeeping and the absence of drinking water during your stay. This does not reflect the level of service we strive to provide, and I regret any inconvenience this caused. We are reviewing our processes to ensure timely room servicing and that all amenities are consistently provided for our guests. Your feedback is important and helps us identify areas where we can improve. I hope we have the opportunity to welcome you back and provide a more seamless experience in the future. Warm regards, Scott Grant General Manager Pullman Cairns International
Gæstebruger
Klassisk Havne Udsigt Værelse Queen Size Seng
Overnattede i jun. 2024
Par
11 anmeldelse
7.0/10
Slået op den 10. jul. 2024
Hotel staff are friendly, breakfast spread is great, location is fabulous. Hotel room is old, shower curtain is broken, carpet in the room is dirty, bed sheets have stains, room’s furnishing are old. If you care more about location, this is a great hotel.
Oversæt
Svar fra overnatningssted: Thank you for taking the time to share your feedback about your stay at Pullman Cairns International. We're glad to hear that you found our staff friendly and the breakfast spread to your liking, and that our location met your needs beautifully.However, we are genuinely sorry to hear about the issues you encountered with the condition of your room. The problems with the shower curtain, carpet, bed sheets, and outdated furnishings are not up to our usual standards, and we apologize for the discomfort this caused during your stay.We are in the process of updating our rooms and facilities to better serve our guests, and your comments have been forwarded to our housekeeping and maintenance teams to address these specific concerns promptly.We appreciate your understanding that while our location is advantageous, the comfort and satisfaction of our guests are of utmost importance. We hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to improvement and provide you with a stay that fully meets your expectations.Warm regards,Scott Grant General Manager Pullman Cairns International
Love travel girl
Klassisk Havne Udsigt Værelse Queen Size Seng
Overnattede i okt. 2023
Par
5 anmeldelse
10.0/10
Enestående
Slået op den 25. nov. 2023
I would recommend this hotel to everyone. Although the room design is old style(not renovated one), the room is clean and the sea view is amazing. Great location especially to the meet up point of skydive and diving. Just 5 mins walk. Casino is just nearby so you don’t need to worry the night activities. Staff are friendly and helpful. I enjoy the stay a lot.
Oversæt
Svar fra overnatningssted: Dear Love travel Girl,Thank you so much for taking the time to share your feedback with us. We truly appreciate your recommendation and are delighted to hear that you enjoyed your stay at Pullman Cairns International.We're thrilled to know that you found the room clean and appreciated the amazing sea view. It's wonderful to hear that our location, especially its proximity to the skydiving and diving meet-up points, added to the convenience of your stay. We understand the importance of accessibility to nearby attractions.Your kind words about our friendly and helpful staff are truly appreciated. We strive to provide excellent service, and it's rewarding to know that our efforts contributed to making your stay enjoyable.Regarding the room design, we understand the importance of providing accommodations that meet varying preferences. We offer a choice between our Classic and Refurbished rooms, each designed to offer a unique charm with breathtaking views of both City Mountain and Cairns Harbour.Our Classic rooms showcase classic Italian design, while the Refurbished rooms feature custom design elements and modern furnishings inspired by the rich history of the Cairns region. We believe this variety allows our guests to tailor their experience based on individual preferences.Should your travels bring you back to Cairns, we would be honored to welcome you once again to Pullman Cairns International. Thank you for choosing us for your stay, and we look forward to the pleasure of serving you again in the future. Sincerely,ChintyaGuest Experience Manager
Gæstebruger
Klassisk Havudsigt Værelse Twin
Overnattede i jul. 2023
Familie
15 anmeldelse
10.0/10
Enestående
Slået op den 11. aug. 2023
Very grand lobby to start with. Nice hotel in a very handy location. We have a good view overlooking the sea, which is great. Just a short walk to the Night Markets. Woolworths is even closer. The Wildlife Doom is just opposite the road. So everything is so handy.
Oversæt
Svar fra overnatningssted: Thank you for your wonderful review! We are delighted to hear that you had an excellent stay at Pullman Cairns International Hotel. Your positive feedback is greatly appreciated.We are committed to providing exceptional experiences, and it's always rewarding to know that our efforts have made your stay special. We look forward to welcoming you back on your next visit.Warm regards,ChintyaGuest Experience Manager
Gæstebruger
Klassisk Havne Udsigt Værelse Queen Size Seng
Overnattede i dec. 2023
Solorejsende
2 anmeldelse
8.0/10
Meget god
Slået op den 16. jan. 2024
Thank you a really comfortable stay. Just a small note can someone reset the time on the digital clock in room 906.
It was late .. so was I .. as I thought it was accurate.
I must buy a watch.
Also tea/coffee facilities would be a plus ..
I missed this.
Breakfast incredible.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for choosing to stay with us, and we are delighted to hear that you had a really comfortable stay. We appreciate your feedback regarding the digital clock in room 906, and we will ensure that the time is reset promptly. It's fantastic to know that you found the breakfast incredible. We strive to provide a memorable and enjoyable stay for our guests.If you ever find yourself in the area again, we would be honored to welcome you back.Warm regards,Scott GrantGeneral ManagerPullman Cairns International
Ke
Klassisk Havne Udsigt Værelse Queen Size Seng
Overnattede i okt. 2024
Forretningsrejsende
8 anmeldelse
10.0/10
Enestående
Slået op den 16. dec. 2024
Good location with good service
Oversæt
Svar fra overnatningssted: Dear Ke, Thank you for your feedback! I’m delighted to hear that you enjoyed our convenient location and appreciated the good service provided by our team. We look forward to welcoming you back to Pullman Cairns International for another enjoyable stay. Warm regards, Scott Grant General Manager Pullman Cairns International
Xiaodingdanghahahalalala
Klassisk Havudsigt Værelse Twin
Overnattede i aug. 2024
Solorejsende
5 anmeldelse
10.0/10
Enestående
Slået op den 5. nov. 2024
设施:ok
卫生:ok
环境:ok
服务:ok
Oversæt
Svar fra overnatningssted: 尊敬的客人,感謝您對Pullman Cairns International的評價。我們很高興得知您對我們的設施、衞生、環境和服務感到滿意。我們將繼續努力,為您和所有客人提供更好的體驗。期待未來有機會再次歡迎您!誠摯問候, Scott Grant 總經理 Pullman Cairns International
Gæstebruger
Klassisk Havne Udsigt Værelse Queen Size Seng
Overnattede i dec. 2023
Familie
3 anmeldelse
8.5/10
Meget god
Slået op den 5. jan. 2024
Inefficient house keeping but otherwise good hotel.
Oversæt
Svar fra overnatningssted: Thank you for sharing your feedback with us. We appreciate your positive comments about the hotel. However, we apologize for any inconvenience caused by the inefficient housekeeping. Your feedback is valuable, and we will address this issue to ensure a better experience for our guests in the future.We hope to have the opportunity to welcome you back and provide an improved stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International
Gæstebruger
Klassisk by bjergudsigt værelse twin
Overnattede i apr. 2023
Familie
1 anmeldelse
8.0/10
Meget god
Slået op den 27. maj 2023
Our stay was pretty good. The location was very accessible to the city center, casino, night market, and famous restaurants.
Oversæt
Svar fra overnatningssted: Thank you very much for your wonderful review! We are delighted to hear that your stay at Pullman Cairns International was fantastic. We greatly appreciate your valuable feedback.We are committed to providing exceptional experiences, and it's always rewarding to know that your stay has been made special. We look forward to your next visit.Warm regards,ChintyaGuest Experience Manager
Gary sangha
Klassisk Havudsigt Værelse Twin
Overnattede i okt. 2023
Andet
2 anmeldelse
2.0/10
Slået op den 20. nov. 2023
Was already paid after they charge me 46$
Oversæt
Svar fra overnatningssted: Dear Gary Sangha,Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Your feedback is invaluable and helps us enhance our services. I will definitely share your comments with our team as we're dedicated to improving our services based on your input. We genuinely hope to have the opportunity to make your future visits more pleasant and enjoyable.Sincerely,ChintyaGuest Experience Manager
Teng
Klassisk Havudsigt Værelse Twin
Overnattede i nov. 2023
Familie
31 anmeldelse
7.0/10
Slået op den 5. jan. 2024
The room is very old
Oversæt
Svar fra overnatningssted: Thank you for sharing your feedback with us. We appreciate your insights, and I apologize for any inconvenience you experienced during your stay. Your comments are valuable as we continuously strive to improve our services.Warm regards,Scott GrantGeneral ManagerPullman Cairns International
Svar fra overnatningssted: 尊敬的Niuniu1hao, 感謝您分享您的入住體驗。我非常遺憾聽到您對酒店的整體狀況和服務不滿意。請接受我誠摯的歉意,這絕不是我們希望提供的入住體驗。 關於您提到的房間異味和設施老舊的問題,我們正在逐步進行翻新,已有200間客房完成升級,並繼續推進改善。對於前台服務和洗衣房設備問題,我會立即與相關部門溝通,確保團隊成員接受更好的培訓,以提供更專業和温暖的服務。 您的反饋對我們至關重要,我們會認真對待並努力提升,希望未來有機會能為您提供更滿意的入住體驗。若您願意進一步溝通,歡迎直接與我聯繫。 誠摯問候, Scott Grant 總經理 Pullman Cairns International