Gæstebruger
4. november 2021
It was absolutely terrible. We payed for sea view room in a beachfront hotel. What you really see (through incredibly dirty windows) is some construction site and a neighboring hotel (actually beach front), and a tiny bit of the beach. There are no rooms in this hotel with at least side sea view. What you really get is a busy square view (and noise). It's only getting worse at breakfast, someone's hair included. But when it becomes absolutely unbearable is when you try complaining about these things. We would have happily accepted a room downgrade and a spa voucher but no, they kept telling us they are not obliged to wash windows every day, it's not their problem that other guests slam doors, they can't refund pre-paid booking, which would be fine in 2-star and acceptable in 3-star. Overall, the amount of mental energy it takes to get the receptionist to agree with the claims is not worth it. Victoria hotel next door is just a tad more expensive but has real sea views with all the beachfront quietness.
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