Hotel Regio 2

Lo mejor la ubicación cerca de la playa de la Victoria y paseo con muchos restaurantes y bares.

Muy cómodo, bien ubicado y todo muy limpio.

This hotel is not worth your money. To begin with, the rooms are tiny, the beds are hard, and the pillows are flat. At least the room was clean. However, nothing prepared me for the abysmal customer service I received upon checking in. First, the receptionist questioned me about my name, because the name on my reservation did not match the name on my passport. Since I have dual citizenship, American/Spanish, my names appear different in each place. In addition, I believe that the receptionist noted my Spanish accent as different (because I am also Puerto Rican) and showed prejudice to me because of this. My hotel room, which I shared with my mother, only contained 2 small hand towels. When I commented about how small the towels were to the receptionist, she said “That’s what there is.” Later in the evening, I went to the reception desk to request more towels, thinking even if they were small, at least I would try to get more of them. The receptionist, with an attitude, brought me more towels. When I got back to my room on the 5th floor, I realized that there were indeed bigger towels, since she had given me one bath towel and one hand towel. So, I returned to reception and asked for more bath towels. The receptionist’s response was that “too many people were showering,” since I had let my daughter change in my room after the beach. I commented that whether or not people were showering, the fact remained that my room did not have bath towels in it. She said in a rude voice, “Well, that’s impossible. All of our rooms have 2 bath towels and 2 hand towels.” I responded that my room did not have the bath towels, and that there was no reason for her to be rude to me. She became defensive, claiming she was not being rude. I said that she had been rude to me since I had checked in, and she denied that as well. In over 50 years of traveling, and as a Spanish/American citizen, I have never encountered such rude behavior and horrible customer service. Thankfully here I was able to lodge a formal complaint against the hotel, but anyone who goes here should be aware. Lastly, I have noticed that a few of the negative reviews here have very defensive comebacks from the hotel management, which is beyond belief for me.

Hotel limpio, acogedor y tranquilo. Personal muy agradable. Buena ubicación, a escasos metros de la playa y en plena avenida. El buffet del desayuno muy rico y variado (piezas de fruta, dulce, salado, embutido, zumos ….) Sin duda alguna, lo recomendaría una y mil veces

Como algunos dicen a este hotel le sobran algunas estrellas y más bien parece un hostal. Los precios son bastante caros para su calidad, 116€ por hab doble con desayuno a finales de sept es muy caro para lo que ofrecen. La habitación es normal pero la limpieza deja mucho que desear. El desayuno de 8 € es pobre en variedad y calidad. Por otra parte me he sentido muy perjudicado por la mala competencia de la recepcionista, al parecer como cambie las fechas no cancele la reserva anterior y a la llegada al hotel y digo que tengo reserva la recepcionista no me advierte que tengo otra reserva, por lo que pasados los días me envían un email diciéndome que tengo una cancelación fuera de plazo por lo que me van a cargar la primera noche. Llamo al hotel y dicen que no pueden hacer nada. Encima de hotel malo me ha salido súper caro.

A este hotel le sobran algunas estrellas y más bien parece un hostal. Los precios son bastante caros para su calidad, 116€ por hab doble con desayuno a finales de sept es muy caro para lo que ofrecen. La habitación es normal pero la limpieza deja mucho que desear, las sillas tenían polvo acumulado de meses, tube que quejarme en recepción y aunque puso cara de extrañada al día siguiente ya estaban limpias. La nevera no funcionaba porqué estaba desenchufada y no lo advierten. El desayuno de 8 € es pobre de variedad y de calidad, el zumo de naranja es de brick de los malos y muy azucarado. Sobre la atención en recepción deja algo que desear por parte de una de las chicas.