Playa Grande Resort

Rogelio at the bar is extremely rude and ruined the vacation for us. He refused to answer our questions and gave us the death stare as if asking a simple question “where to order” was a sin. Food , location, is great. I would urge hotel management to speak to Rogelio.

It's cheap but I'd pay more to not be treated as poorly. The people at the front desk will give you the run around. If you have a need, they will challenge you first as part of the culture. The resort was probably nice at one time but it is not maintained (most the gym equipment is broken). They talked me into a room that would be available sooner since I was there early and 4 hours later it was still not available. They told me they'd call me and they didn't. I went to check it out and the service people were all in a circle telling stories in the lawn an hour past checkin time. I also paid my pool tab with my family's help to make sure I tipped correctly and they called my room 4x ($2ea) to have me come back for something. I went back and it was already signed with a tip & the next day 4 people come up to me to address the same signed tab. They had me go to the front desk I was all over the place for no reason except to confirm it was my tab. I just kept signing the same tab. When I went to check out it was the same thing. They said I wasn't in the room I had so I couldn't check out so I went to my shuttle which they pulled me out of it to go back in and sign for a 0 balance. Seriously. Stay somewhere else. It's not even conveniently located to walk into town. I will say the people they hired to conduct activities was amazing. My family enjoyed pool volleyball and bingo and Christmas themed costumes on Christmas Day. Props to them.

Place was clean. Staff was helpful.