Gæstebruger
28. juli 2024
We booked a week at Marina Del Sol. We only lasted one night at the resort, before booking at another hotel down the street. There were a couple reasons we moved, which included the lack of communication from the management about the closure/draining of the pool, the room was so hot we wouldn’t sleep/woke up sweating even with the fan/AC unit on, the overly salted food and the bugs. The closure of the pool was huge, because the weather/wind was too poor for boating activities given the season. There were so many bugs that got into our room, starting from the ants on the seat overlooking the ocean, which were there upon arrival and the few massive spiders that decided to visit us while we slept. As someone who worked in the hospitality industry, learning from guests being unhappy is invaluable. Reputation in this industry is everything, it makes or breaks both restaurants and hotels. Upon leaving, no one asked me why, no one followed up with us, we weren’t given any kind of refund on spending almost $600 and we were required to settle our bill of two meals before leaving. If I were in their position I would have done everything and anything to have the guest leave on a halfway decent way. For all of those reasons, but most the lack of a follow-up and communication to us before arrival, we won’t be back.
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