Burnley

Very disappointed with the Premier Inn. We have stayed at the Burnley hotel many times over the last number of years and always loved our stay. Unfortunately things have went downhill fast. Firstly, staff are still excellent and friendly, that is about the only positive I have. Rooms seemed sparse, they seem to have removed some furniture. WiFi was non existent and mobile data has always been poor in the area. The biggest issue is that Premier Inn have taken over the running of the Queen Victoria Brewer's Fayre and it is now only open to residents. Breakfast was particularly poor, some items were on the Buffet but others you had to ask to be cooked for you. The eggs were like rubber. It used to be bustling but now hardly anyone was eating there. We had dinner on the first night as we arrived quite late only to be seated in a dark corner of the restaurant as most of it was closed off. Staff said the restaurant is being turned into more rooms. The hotel itself was supposed to be fully booked but there didn't seem to be anyone around, car park was much quieter than it would have been. For us, after staying here so often, it will now be our last ever stay.

The two positive aspects of my stay at the Premier Inn in Burnley were the helpfulness of the reception staff, particularly the Asian gentleman who assisted me on the morning of 14th October 2024, and the comfort of the bed and pillows. The aforementioned staff member demonstrated exceptional customer service by promptly addressing my request for a banana due to my diabetic condition. Despite these positive aspects, the overall condition of the room was unsatisfactory. The sofa bed appeared to be in poor condition, necessitating the use of a sheet to cover it before placing any items on it due to visible dirt and stains. There were more negative aspects than positive ones. The hotel itself was in a state of disrepair. It was quite dated and unclean. The carpet was stained and dirty to the point where it was unpleasant to walk on. It wasn't just a matter of not vacuuming; the dirt was embedded in the carpet. The furniture was old, worn, and appeared unclean as well. The bathroom was extremely basic, with only hand soap and shower gel provided. There were no extras like moisturizer or a shower cap. Finally, the WiFi was so poor that neither my daughter nor I could get a signal on our phones to do anything. I had to go outside to the parking lot just to make a phone call, which was quite inconvenient and concerning, especially in the dark. Unless the hotel undergoes a complete renovation and refurbishment, I will not be returning and would not recommend it to anyone. However, if these issues do not bother you, then it may be a suitable option.

Hotel was easy to find and very accessible from the main road, with plenty of free parking, quiet setting and lovely view of the canal and nearby park for a stroll. Facilities were as expected from a Premier Inn. However, we were very disappointed with the cooked breakfast ( served to the table rather than Buffett style). The food was cold and the bacon was dry, crispy and looked several days old - not the usual Premier Inn standard.

Burnley Premier Inn was a great place to stop on our Liverpool to Leeds bike ride. The place were great and the staff were even better. From the reception staff to the staff in the restaurant for dinner and breakfast they were all very friendly and helpful. Thank you.

What have you done to the "Premier" Inn!! We as a business travel around the UK staying in a Premier Inn from Thurso to Kent. Since you decided to close restaurants and expand the room capacity for more profit, your standards have steadily fallen from a steady decline to a nosedive. I don't blame managers or staff (if you can find any) but Whitbread, your decisions will ultimately close the chain with people finding alternative accommodation due to the lack of a relaxing restaurant. Food at Burnley was inedible, possibly because we waited 1hr 45m to be served our main courses, food obviously left under a lamp. We will be finding alternative accommodation ASAP, you've had your chances, non-league Inn will not be an option for us any more.

Tired hotel and falling below Premier Inn's usual standards. Breakfast was cancelled due to kitchen staff going home with food poisoning. Surprised to be told that by staff, when they could have given an excuse. Perhaps a case of honesty possible not the best policy.