The Hoste and the Vine House Hotels

What a wonderful stay! The hotel is full of charm - the bar/pub area has a woodburner, beams, and tons of atmosphere. The restaurant is large but still intimate as it is spread across several areas, so you don't get that aircraft hanger feel. The food is excellent and the breakfast is outstanding. We had a suite, as it was a special birthday, and we were not disappointed. It was spotlessly clean, although a little tired in places - chipped paint, scratched walls, and doors that were difficult to keep closed at times. The staff were friendly and welcoming, and the birthday treat in our room was greatly appreciated. It was a lovely base to explore North Norfolk and we cannot recommend this hotel highly enough!

I went away with my son and husband. This is the second time we've stayed in 4 months, both times were exceptional hence coming back. We had an incredible dinner and I'd like to thanks Summer the waitress who was incredible - so kind and attentive and the gentleman who showed us to our seat thank you so much you were also incredibly kind keeping my husbands dinner warm whilst he fed the baby. The fantastic service continued into the morning at breakfast, everyone is so polite, kind and helpful at the hoste. We will be back for a 3rd time hopefully for my birthday in March! 10/10 on all fronts also a beautiful room, nice and toasty on the cold weekend thanks again everyone at the hoste you made my January!!!!

Had problems with seating meaning we only had 1hr 30m to eat and be out of our chairs. This wasn’t an issue until our starter (1 camembert) took 40 minutes to arrive meaning me and my partner had to rush our £200 dinner? This was resolved by us being able to move into the (beautiful) resident only area after our mains which solved the seating issue. Our waitress was trying but seemed more interested in her partner on the bar, I feel like I know these people on a personal level seeing them interact with each-other so much, as that was all they were really up to. Bartender (her other half) took 2 drinks orders from me, 5 minutes later I go to try and find our server and lo and behold she is rubbing the bartenders arm and having a chinwag on the bar. Meanwhile me and another man at the bar were sat waiting for a drink/service until they decided they were done?? Not acceptable. Had 2 orders of drinks turn up only half the order or not at all, will not return unfortunately as the food was absolutely incredible but I cannot realistically pay for such poor service. I have worked in hospitality for a number of years and I understand there are complications, I am not unhappy with the complications or how they were handled but I am very disappointed with the lack of care of your front of house staff. Best of luck.