Osborn House

Overall, it was a nice stay. The staff are lovely and the massages were excellent. However, for $900-$950 per night, to have a view of the solar panels on the roof, and to have to call reception each night to ask to turn off the courtyard lights because we couldn’t sleep, to be able to hear people walking past our room and talking at reception and also to have no extraction fan in the bathroom and have to smell the toilet after being used through the room, it’s not worth it unfortunately and we would not return. I understand there are more expensive rooms which are nicer, but for that price, we expect better. Also while the breakfast is tasty, it should be a buffet for this level of hotel and pricing. Also, we would recommend that the car keys from valet should be kept at the back in a safe, not just a drawer at reception. The pricing of the cocktails is also really absurd. Even the most expensive bars in Sydney don’t charge upwards of $30 for a cocktail. While we appreciate that staff quickly attended to the light issue when we would call, it’s really not acceptable to not have curtains that cover the whole window, and also to charge $900-$950 a night for a room with view of solar panels and air conditioning units. When we raised these issues with the hotel, they offered us on our next visit to give us a complimentary upgrade to the Forest Lodge (meaning we would still have to pay the rate of a standard room which in this case cost us $900+ per night). After a disappointing stay, we do not want to give this accomodation even more money fo ra subsequent stay when we can just stay elsewhere for MUCH cheaper. When we asked for a partial refund they said no - hence why we have now decided to leave this review so other travellers can beware of the room they choose. Photos attached of the view and the beaming light at 10:30pm at night into our room.

This is a lovely property with five star accommodation and service. Our premier suite was terrific - spacious with a very comfortable bed, sitting area and large bathroom. Lots of thoughtful touches including real tea in the room, not tea bags! Within the house there are a number of very pleasant lounge areas in addition to the main communal space. If the weather had been better, it looked like there could have been a nice view and inviting outdoor areas in which to sit. The big disappointment was the quality of the food in “The Bar” restaurant for dinner. The food was pricey and we were expecting food to match. The main restaurant was not open while we were there. Breakfast, however, was very nice. I have given the property five stars but I would have preferred to give it 4.5 as the food offering definitely needs improving.

This is the most over rated establishment we have been to in the last, 15 years! The only positives is the staff. The room we were in had 2 chairs, both were so small I think were from a childs nursery. We did,nt pay for this. Our daughter and son inlaw generously gave it as a present. If your thinking about going to this place, DONT! I don,t give reviews like this without carefully thinking, I know every business needs to make money, but this place is not what people expect for the price! Stayed on 30 and 31st november. Sidney W.