Caramell Premium Resort Superior

Disgusting, unsightly environment. They do superficial cleaning, the building is run down. We intentionally booked into the renovated “newer” section, we informed them in a separate email that we had higher demands (read: CLEANLINESS), instead we got a dirty, cobwebbed, limescale room. Since we arrived with children and friends, there was no option to leave the hotel immediately, whose children would understand. We asked for cleaning on the second day, and besides our bed being made, we didn’t even get a vacuuming. (I wish that was the problem)

Never change any weekend for this place! Although the hotel looks nice first, after a few hours realize, it is not that place you really wanted to visit. The staff is of a low standard, poor service , whithout any concept. Cleaning is an important profession, a pity that it is not taught. Food quite okay (2 star level), the quality of wine and the selection is tragic and even expensive! (and they even ask for a lot of tap water too). And if you're bored, take part in a fire alarm exercise. No one will know what to do ...

This is a 4 star hotel with 5 star service. All the employees were very friendly and welcoming from the beginning. We had the best sauna séance ever and the masseurs were great and professional too. The spa area is just perfect. It is really cool that you have an opportunity to play bowling as well. The service was exceptional in terms of my dairy free diet, I was able to choose from different choices every day and the staff brought me dairy free cakes every day. I can only recommend this place for a stress-free get away. Points that can be improved: - it would be great if there was a pool table as well in the hotel or a game room - during the check-in procedure, the staff could highlight the animation opportunities and if any of them will be cancelled - the furniture in the sauna area and salt room are not the most comfortable ones - the furniture in the room, especially in the bathroom is quite worn out - the restaurant staff could be nicer in the morning and evening service and smile more often - the breakfast menu could have wider choices (fruit salad, varied pastries, ect) Thank you for everything. I am sure we will be back.

The AC was so Bad, the temperature in the conference rooms was too hot (around 30 degrees celsius with high humidity) and even in the rooms does not worked well, the staff has stolen some of my meds. The reception was rude, because they tought we are just emloyees of the conference, not a normal guest.

Hotel entspricht im Großen und Ganzen der Beschreibung auf den Buchungsportalen. Für Kurzurlaub empfehlenswert. Sehr erholsamer und entspannender Aufenthalt. Trotz kleineren allgemeinen Mängel, die es aber überall gibt, entsprach das Hotel unseren Erwartungen.

Die Buchung sowie early Check in war problemlos. Zimmer im Hauptgebäude schon etwas in die Jahre gekommen aber okay. Allgemein alles sehr dunkel. Hauptpool war zu kalt. Und Thermalpool geschlossen. Essen sehr gut. Cocktailbar auch toll.