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Placering4.5
Faciliteter4.4
Service4.5
Renlighed4.7
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Gæstebruger
Standard-dobbeltværelse - Byudsigt
Overnattede i dec. 2024
Rejs med venner
1 anmeldelse
4.5/5
Fantastisk
Slået op den 19. jan. 2025
I recently stayed at pebbles resort for three nights, and overall, it was a good experience.
Here’s my detailed feedback:
Positives:
1. Breakfast: The breakfast was really nice with a good variety of options to start the day right.
2. Jacuzzi and Indoor Pool: Both were clean and well-maintained, making for a relaxing experience.
3. Room Quality: The room was warm, clean, and comfortable—ideal for a relaxing stay.
4. Staff: The staff were friendly, helpful, and always ready to assist with any queries.
5. Value for Money: I booked through Trip.com and got an excellent deal for three nights, including access to amenities and breakfast, which added great value to the stay.
Negatives:
1. Indoor Pool Roof: Unfortunately, there was mold on the roof area above the indoor pool. This looked unhygienic and could potentially be a health concern for guests with allergies or asthma.
2. Noise Disturbance: The noise from guests in the surrounding rooms was a major issue. People were talking loudly in the corridors at midnight on multiple occasions, disrupting my sleep.
3. Missing Room Amenities: The room lacked certain basic amenities such as bathrobes, shampoo, an iron, still water, and a properly functioning TV. The TV was outdated, had no internet connection, and only a few channels in foreign languages.
Overall Impression:
While the stay was enjoyable thanks to the friendly staff, good breakfast, and clean amenities, there are areas for improvement. The management should address the mold issue in the pool area, enforce better noise control, and provide essential amenities in the rooms to enhance guest satisfaction.
I would recommend this resort for the price and comfort but with a few reservations about the points mentioned.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for taking the time to provide such detailed feedback about your recent stay at Pebbles Resort. We’re thrilled to hear that you had a good overall experience, and we truly appreciate your positive comments about our breakfast, jacuzzi, indoor pool, room quality, and the friendliness of our staff. It’s wonderful to know that you found great value in your booking as well.However, we sincerely apologize for the issues you encountered during your stay. Your concerns regarding the mold in the indoor pool area are taken very seriously, and we will address this with our maintenance team immediately to ensure a clean and safe environment for all our guests. We also appreciate your feedback about noise disturbances and the room amenities. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future, and we’ll strive to make your next stay even better!Kindest regards, Pebbles Resort Team
Tyres
Superior tredobbelt værelse - Byudsigt
Overnattede i okt. 2024
Familie
2 anmeldelse
4.0/5
Meget god
Slået op den 22. nov. 2024
Pebbles Resort has a lot of positives but also some areas for improvement.
Location:
The location is excellent. It’s situated near a bus stop where you can catch buses to almost every route in Malta. Buses are frequent and cost only €2 for a two-hour ride. The square is a short six-minute walk, offering plenty of food options. Beaches are just a quick bus ride away, and ferries are also easily accessible.
Hotel Facilities:
The hotel has two pools: an outdoor one and a warm indoor pool. The indoor pool is very comfortable, but the hot tub was disappointing—colder than the pool and with jets that only work for 30 seconds at a time, requiring constant button-pressing. The towels provided for pool use are old and could use an upgrade. The gym is small and often busy, so timing is key if you want to work out.
Food:
The food was surprisingly fresh and delicious. Unlike many hotel buffets, the staff at Pebbles Resort rotates trays frequently, ensuring the food is both fresh and appealing. However, the buffet and à la carte menus are separate, which was disappointing. I couldn’t try items like cheesecake or creamed chicken from the buffet during à la carte dining.
Rooms:
The room itself was nice, with some standout features like the television built into the mirror. The balcony was a good size, but my stay was marred by a neighbor plucking cigarette ashes over their balcony instead of using the ashtray provided. Additionally, the refrigerator never got cold, which was inconvenient as there are no ice buckets in the rooms, forcing me to go to the bar for ice.
Service:
Service left a lot to be desired. When we arrived, our room wasn’t ready. Despite being the only ones waiting, the staff couldn’t expedite the process, leaving my daughter to fall asleep on the lobby couch—a completely embarrassing experience. The hotel also lacks luggage carts and staff to assist with heavy luggage, which is especially frustrating when traveling with kids and a lot of bags.
Conclusion:
While Pebbles Resort offers a fantastic location, good food, and decent facilities, it falls short in service and attention to detail. Small improvements, like better towels, functional hot tubs, luggage assistance, and quicker room readiness, could elevate the experience significantly.
Rating: 3.5/5
Oversæt
Svar fra overnatningssted: Dear Tyres,Thank you for taking the time to share your detailed feedback about your recent stay at Pebbles Resort. We truly appreciate your insights and are delighted to hear about the positives you experienced, especially regarding our prime location and the quality of our food offerings.We are pleased that you found our location convenient for exploring Malta and enjoyed the freshness of our buffet. Your comments about the room features, such as the built-in television and balcony, are also appreciated.However, we're sorry to hear about the areas where we fell short. We apologize for the inconvenience you experienced with the hot tub and the condition of the pool towels. Your suggestions will be taken into account as we strive to enhance our facilities.We’re sorry for the issues with the refrigerator and the lack of luggage assistance. These are important aspects of guest comfort, and we will address them promptly. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless experience.Kindest regards,Pebbles Resort Team
BigPhoenix
Superior dobbeltværelse - Pooludsigt
Overnattede i dec. 2024
Solorejsende
5 anmeldelse
4.7/5
Vidunderligt
Slået op den 4. jan. 2025
Very good hotel with clean room, good service and staff is helpful.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you so much for your wonderful feedback! We are delighted to hear that you had a very good experience at our hotel. It’s great to know that you appreciated the cleanliness of your room and found our service to be of high quality. Our team takes great pride in providing helpful and attentive service, and your kind words will certainly motivate them to continue delivering exceptional experiences for all our guests. We truly value your support and hope to have the pleasure of welcoming you back in the near future. Thank you once again for choosing us!Kindest regards, Pebbles Resort Team
Christie Birg
Standard-dobbeltværelse med terrasse - Pooludsigt
Overnattede i jan. 2025
Par
1 anmeldelse
4.5/5
Fantastisk
Slået op den 16. feb. 2025
Reception:
All the staff at the reception we met were really helpful and were all cordial. After we checked out, I noticed that I forgot my phone charger, I called at the reception and the receptionist checked with the housekeeping and kept the charger at the reception for me to collect later on.
Main Restaurant:
There wasn't a large variety of food compared to other hotels in Malta but everything was really good. The chefs were checking every couple of minutes to see what had finished and replaced the food accordingly. Waiters were all exceptional except one person which forgot to take our drink orders and we kept waiting until the 3rd time we asked for the drinks, another waiter requested our order again and gave us the drinks complementary, which we really appreciated.
Room:
Room was small but still felt like home and had all the amities we wanted. Flat TV screen with channels such as Italia 1, Canale 5, HGTV, Boomerang, Cartoon Network and much more. Mirror in the room and also in the bathroom. A couple of clothes hangers. Bed was comfortable and spacious. On each side of the bed there were 2 usb ports and a plug to charge any appliances. Coffee, tea, milk and kettle in the room. The only thing that I preferred to have is 2 sets of soaps rather than 1 only (due that we were 2 people) or maybe instead of soaps one would use refilled bottles such as the shampoo bottle that there was attached in the shower. Suggest that the shampoo is clearly labeled due that the word shampoo was a bit small to read.
Housekeeping:
Were all gentle and helpful. Regarding the fact that we stayed for 2 nights only, we informed the cleaners that there is no need for cleaning of the room but requested towel change and some milk pods which they immediately provided us with.
Oversæt
Svar fra overnatningssted: Dear Ms Christie,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you found our reception staff helpful and we're glad we could assist you in retrieving your phone charger.We appreciate your comments regarding the variety of food. While we strive to offer a diverse selection, we’re pleased to know that you enjoyed the quality of the dishes and the attentiveness of our chefs and waitstaff. We apologize for the oversight with your drink orders and are grateful that another team member stepped in to provide you with complimentary drinks.It’s wonderful to hear that you felt at home in your room and appreciated the amenities we provided. We’re glad that our housekeeping team was able to accommodate your requests promptly. Thank you once again for your feedback, and we hope to welcome you back in the future for another enjoyable stay.Kindest regards,Pebbles Resort Team
Gæstebruger
Standard-dobbeltværelse - Pooludsigt
Overnattede i mar. 2024
Par
2 anmeldelse
4.5/5
Fantastisk
Slået op den 1. maj 2024
Amazing service from start to finish all the staff were amazing couldn't fault the hotel in any way however parking nearby is not good struggled to park every day
Oversæt
Kemal
Standard-dobbeltværelse - Byudsigt
Overnattede i dec. 2024
Par
2 anmeldelse
4.5/5
Fantastisk
Slået op den 17. jan. 2025
Excellent hotel no issue observed
Oversæt
Svar fra overnatningssted: Dear Ms. Kemal, Thank you for your awesome review and highly positive rating. We are thrilled that we met your expectations overall. On behalf of our whole team would once again like to thank you for your trust. We hope that our Resort will be your first choice when planning your next holiday and we will be more than happy to welcoming you back. Kindest regards,Pebbles Resort Team
Gæstebruger
Standard-dobbeltværelse - Byudsigt
Overnattede i dec. 2023
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 7. jan. 2024
Staff efficient and friendly
Premises clean. Food excellent
A wonderful stay.
Oversæt
Gæstebruger
Standard-dobbeltværelse - Pooludsigt
Overnattede i sep. 2023
Par
1 anmeldelse
4.5/5
Fantastisk
Slået op den 13. nov. 2023
Very good ressort,, I recommend.
In the heart of bugibba.
Svar fra overnatningssted: Dear Guest,Thank you for your detailed and thoughtful review! We’re delighted to hear that you enjoyed your stay at our resort and found our facilities to be very good. It’s great to know that you appreciated the quality and hygiene of our meals, even if the portion sizes were a bit larger than expected.We’re also glad to hear that you enjoyed the beautiful surroundings and the short walk to the beach. Our team works hard to provide enthusiastic service, and your kind words will certainly motivate them to continue delivering exceptional experiences for our guests.Thank you once again for your feedback. We hope to welcome you back soon for another wonderful stay!Kindest regards, Pebbles Resort Team
Damian92
Standard-dobbeltværelse - Byudsigt
Overnattede i feb. 2025
Par
2 anmeldelse
4.7/5
Vidunderligt
Slået op den 17. mar. 2025
Bardzo dobry hotel ze świetną i bardzo miłą obsługa. Dostaliśmy wszytko czego potrzebowaliśmy, hotel zapewnia nawet ręczniki na basen. W hotelu znajdują się restauracje i pub. Możliwość wykupu śniadan i obiadów. Pierwszego dnia moja narzeczona była trochę zaniepokojona okolica. Po pierwszym dniu już było dobrze. Jest bezpiecznie, wokół sporo barów i restauracji. 4 minuty piechotą to stacji autobusowej która zabierze nas praktycznie wszędzie. 11 minut drogi na bezpośredni autobus na lotnisko.
Oversæt
Gæstebruger
Superior-familieværelse - Byudsigt
Overnattede i jan. 2025
Familie
1 anmeldelse
4.5/5
Fantastisk
Slået op den 19. feb. 2025
Plusy:
1. ładne duże pokoje,
2. miła obsługa dobrze komunikująca się po angielsku;
3. Basen + jaccuzi wewnątrz budynku, co pozwala na użytkowanie w zimniejszych miesiącach (nasz pobyt w lutym).
Minusy:
1. Problem z parkowaniem auta przy hotelu. Zwykle trzeba szukać wolnego miejsca około 10 minut w pobliżu hotelu.
2. Nieco monotonne śniadania, tzn. spory wybór jedzenia, ale codziennie to samo. Mogłoby być dostępne coś nowego każdego dnia. Przy krótkim wyjeżdzie (2-3 dni) nie ma to znaczenia, ale przy tygodniowym wyjeżdzie nieco monotonne.
Życzenia:
Fajnie by było aby w hotelu była sauna (obecnie basen oraz jaccuzi).
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the spacious rooms and found our staff to be helpful and proficient in English. It’s great to know that you appreciated the indoor swimming pool and jacuzzi.We also appreciate your constructive comments regarding parking and breakfast. Your feedback about the breakfast variety is valuable, and we will certainly consider introducing new options to enhance the experience for longer stays.Thank you once again for your review, and we hope to welcome you back for another stay in the future.Kind regards,Pebbles Resort Team
Błażej
Standard-dobbeltværelse - Byudsigt
Overnattede i nov. 2024
Par
1 anmeldelse
4.5/5
Fantastisk
Slået op den 13. dec. 2024
Hotel w porządku, śniadania monotonne, ale dobre w smaku.. Położony w centrum blisko morza i restauracji.. Ogólnie polecam, ocena 4+
Oversæt
Joanna Nagiel
Standard-dobbeltværelse - Byudsigt
Overnattede i jan. 2025
Familie
2 anmeldelse
4.7/5
Vidunderligt
Slået op den 23. feb. 2025
Bardzo dobry hotel, polecam,czysto dobre jedzenie,płatne napoje do. kolacji
Oversæt
Svar fra overnatningssted: Dear Ms Joanna,Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear that you had a great experience at our hotel. Cleanliness and quality dining are top priorities for us, so it’s wonderful to know that you found everything to your satisfaction.We appreciate your note about the drinks during dinner; we always aim to provide a full experience for our guests.We look forward to welcoming you back soon for another enjoyable stay.Kind regards,Pebbles Resort Team
Svar fra overnatningssted: Dear Ms. Ana,Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed our nice heated pool and found our location convenient. We aim to provide a relaxing and enjoyable experience for all our guests, and it’s wonderful to know we succeeded during your stay.We hope to welcome you back soon for another enjoyable visit!Kindest regards, Pebbles Resort Team