Db San Antonio Hotel + Spa All Inclusive

everything ok

Great hotel Great central hotel good pool food choice was good various restaurants to try. Walkable to bus station & beach

Would not recommend this hotel. Would not recommend this hotel for families. Firstly when we arrived, checked in and our room key wouldn't work. The start of the downward trend. Went back to reception and they said they reset the keys. But this didn't work. I returned to reception. They got another member of staff to reprogram the key cards. And.... Low and behold they still didn't work. We're travelling with our 18month old baby and this was 12am at night, as our flight was delayed by 2hrs. Yet they didnt once see an urgency to get us sorted, there was an air of arrogance about this place. Finally they came up to the room with a master key and let us in. But that there would be no key card until maintenance are back in the building in the morning. So someone has to stay in the room to get back in. The next morning after breakfast we returned to reception, as instructed, only to have to explain the whole of ordeal once again, to staff who knew nothing about it and were not left instructions by night staff as to the issues. So we had to go through something similar again with keys until eventually Maintenance came to fix the lock. Unfortunately this was temporary as the next day upon returning from a day trip we couldn't access our room again. It's laughable really. Not once did we get an apology. We met a number of other families with similar issues so it wasn't just us. The food was very lacking unfortunately. It looks amazing online. In reality it wasn't very fresh. Breakfast in particular.

We stayed April 6th through 19th. For an all inclusive resort it’s a fail. I understand a deposit for pool towels and robes, but a five euro charge for cleaning the robes? Though there are water dispensers available you must bring your own containers. No soda or juice for you in room refrigerator, if you want the available you must pay a 24.95 euro per person per day for an upgrade. Most just go to the store in neighborhood. We had a studio room, 731. Noisy due to working on street ( street side room) installing underground pipes or wire. Asked if there was other room available on other side of resort away from noise, was told to check next morning. Check three times same answer. Baby next door would wake up crying around two am for an hour. Wife couldn’t rest during the day as baby would cry again. She call front desk and was told there was no child nearby until a supervisor came to check and realize there was a child in next room and was crying because being in a different environment. On Friday another manager, a tall woman whose name I believe begins with a E, offered to move us and offer complementary sodas because staff never addressed our problems and she would speak with staff. We did get a room change, room 132, but no sodas. With the inattentive staff and charges for sodas and robe cleaning I would not be staying at any related resorts affiliated with this brand.

The saving grace to this property is that the rooms were very quiet. We are a couple and had 2 single beds pushed together, each with its own set of single bed sheets and blankets. The food at the buffet was mediocre. The coffee was great. All the common areas were so busy and extremely noisy. The lobby, bars, coffee shop, buffet restaurant, elevators, pool, gym (which is also open to the public). For us it was too busy of a hotel to want to spend any time there.