Mercure overnatningssteder i Budapest

Room excellent, clean, warm and comfortable! Cleaning staff efficient & quick. Breakfast was tasty, lots of it and the breakfast room staff ever ready to help.

Overall, our stay at the Mercure Budapest Castle Hill Hotel was okay as there were some areas that could be improved. The hotel front area had a warm and inviting ambience, which was nice. Upon arrival, we requested a top-floor room, but the staff recommended keeping our current room as it offered a better view. We appreciated their insight and decided to stay where we were. The hotel’s location was decent—about a 20–30 minute walk to the city area, making it manageable. The bedroom itself was spacious and comfortable, providing plenty of room to relax. However, the bathroom and toilet were quite small, which made them feel a bit cramped. Additionally, while the room was clean, the bathroom was less so. We noticed hair left behind, and there was little to no body wash gel provided. The towels were dirty upon arrival, requiring us to request new ones on the first day. One frustrating experience was with the housekeeping staff. On our second morning, we wanted to sleep in, but were interrupted twice—once at 10 AM and again at 11 AM—by a cleaner knocking to check when we would be leaving. When I confirmed that the checkout time was indeed 12 noon, I didn’t understand why they felt the need to rush us out. It felt unnecessary and a bit intrusive. Despite these issues, our stay was generally fine. If the hotel could improve housekeeping efficiency, ensure cleaner bathrooms and amenities, and provide a bit more space in the bathroom area, it would be an even better experience.

The hotel staff is friendly and helpful. But the room is quite old and realised the body wash and shampoo bottle were empty. Not sure the air conditioning is working we adjusted to the strongest wind but not cold at all. We still need to open the window because the room was too stuffy. They offer wide selection breakfast and the location is pretty good whereby the subway is located outside the hotel and the transport to city centre is right opposite the hotel.