Milan
4. september 2024
The hostel is not far from downtown, three metro stops from Deak Ferenc ter (square), the central downtown transit hub. And the metro station is 100 meters from hostel. I was received by an unkind and unfriendly female receptionist who did not want to give me a bed far away from the AC. I checked in at 15:30, when the other beds were available, but she was just lazy to change my bed. In the evening as the AC was blowing so hard and I did not want to wake up sick in the morning, I had to ask another receptionist to find me another room where the AC was blowing normally. He had a hard time to find another bed. When the next day during check out I talked to the manager and stated that I was not happy with the unkind receptionist, she got even more angry. However, the front desk manager noted my complain about the AC and said they would be working on it. Upon picking my luggage I noted that my towel was stolen from the towel rack on the fourth floor terrace. Actually, you have to pay to rent a towel, and some guests do not want to do it, they prefer stealing other guest’s towels. I checked out with the front desk, and they investigated the missing towel with cleaners, but did not find my towel, which was very different than hostel’s ones. I was happy that my luggage that was left at the reception desk upon check out was ok.
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