Phoenicia Grand Hotel

everything was at a high level

the customer service is amazing, and the staff are very supportive

Typical Chinese hotel like in China but in Europe.

房間很乾凈，是一家老牌的歐式酒店，總體感覺很舒適，適合商務出差.

We had issues at the bar, serving the wrong drinks when we realised what had happened and then highlighted the issue to management, my three emails were ignored. Dissapointing customer service not to mention expensive bar bills. 340leu (£58) for a double 'blue lable' whisky we did not ask for!

Arriving is a bit clumsy - there are no clear indications to the hotel from a nearby road (do not come to the gas station like I did - the unnoticeable turn is before it). The hotel is huge, but the building looks pretty old. The lounge is richly decorated (tastes differ, but there were a lot of efforts put into this), but the rooms could be looked after. They are clean, but old-stylish and some furniture as well as bath appliances could benefit from more attention. There is surprisingly no conditioning in the rooms. This is fine outside of summer, but I can't imagine what it is like then. The nearby street is a bit noisy and given the open windows (see conditioning above) it is a bit noisy, but bearable. A star is the breakfast. Fresh juice makes a day and probably compensates for all the downsides above. The rest of the breakfast is abundant, tasty but juice makes it all. There is parking available, so great if you have a car, although the location itself is far from the central so you need a means of transport if you are there as a tourist.