De Kleetlaan 14, Brussels, Brussels-Capital Region, 1831, BelgiumVis hoteloplysninger
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1 nat
Gæsteanmeldelser
4.3/5
Meget god
42 anmeldelse
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Bekræftede anmeldelser
Placering4.3
Faciliteter4.3
Service4.1
Renlighed4.5
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Alle anmeldelser(42)
Positive anmeldelser(38)
Anmeldelser med billeder/video(9)
Venligt personale(10)
Rent og ryddeligt(7)
Praktisk beliggenhed(6)
Tilbyder afhentning/aflevering(5)
Nemt at komme rundt(5)
Negative anmeldelser(4)
Sai Priya Kadiyala
Standard med dobbeltseng
Overnattede i nov. 2024
Par
2 anmeldelse
5.0/5
Enestående
Slået op den 22. dec. 2024
Very nice stay and the location is nice to travel around the city as it’s near the airport it is convenient for travelling abroad
Oversæt
Svar fra overnatningssted: Dear, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations. We strive to provide outstanding service to our guests, therefore your kind comments regarding our complimentary shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure. Kind Regards Andreea, Front Office Manager
Pamela
Standard med dobbeltseng
Overnattede i maj 2024
Par
23 anmeldelse
4.2/5
Meget god
Slået op den 20. jul. 2024
Free shuttle is the key service I'm attracted to. But the shuttle missed 1 timing and we waited for an hour. Pls remember to contact hotel in advance for shuttle. Hotel is good and clean. If without shuttle, need to take train and it's just across the station.
Oversæt
Svar fra overnatningssted: Dear Pamela,Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards, Samad - Front Office Shift Leader
Gæstebruger
Standard med dobbeltseng
Overnattede i sep. 2024
Solorejsende
2 anmeldelse
5.0/5
Enestående
Slået op den 22. nov. 2024
Nice hotel for transit and nearby airport. I’m so happy to stay for 2 nights here and the staffs so kind and friendly.
Oversæt
Svar fra overnatningssted: Dear Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations.We strive to provide outstanding service to our guests, therefore your kind comments regarding our shuttle service and poximity to the airport will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure.Kind RegardsKristine, Assistant Front Office Manager
Naomi_22
Standard med dobbeltseng
Overnattede i okt. 2023
Familie
7 anmeldelse
4.2/5
Meget god
Slået op den 5. dec. 2023
Reception was ok, but shuttle driver is an excellent gentleman, hotel’s location was good
Oversæt
Svar fra overnatningssted: Dear NaomiThank you for taking time to review our property.I am delighted to hear that we will be your top choice when you visit our city. I will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about (name and potentially reason for positive feedback). We look forward to welcoming you back soon. Please don´t hesitate to contact us if you need any support or information regarding your next possible stay. Thank youKind regards, Andreea-Front Office Manager
Marc Moss
Standard med dobbeltseng
Overnattede i mar. 2024
Forretningsrejsende
7 anmeldelse
2.7/5
Slået op den 12. maj 2024
hotel was ok, but no elevator, so service elevator only. Breakfast, 30% of food was out, no plates, no cups no glasses. Food was good if you get it, but have a feeling it was sadly understaffed, for the price!
Oversæt
Svar fra overnatningssted: Dear Marc MossFirst of all, thank you for leaving a review following your recent stay with us.We sincerely apologize for the inconvenience and disruption this has caused you.We understand the importance of having reliable elevator service. Please be assured that we take this matter very seriously and are committed to resolving it as quickly as possible.Currently, we have the following plan in place to address the elevator issues. This includes, immediate repairs, scheduled maintenance while the missing piece is received and we are also exploring options for upgrading the elevator system to enhance its reliability and performance.Your remark in regards to the breakfast service has been transmitted to our F&B Manager. Thank you again for your feedback and for helping us improve our services.With kind regards, Andreea - Front Office Manager
Dr. Zou
Superior-dobbeltværelse
Overnattede i nov. 2024
Forretningsrejsende
7 anmeldelse
3.7/5
Slået op den 11. dec. 2024
Free shuttle bus is handy
Oversæt
Svar fra overnatningssted: Dear Dr. ZouThank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations.We strive to provide outstanding service to our guests, therefore your kind comments regarding our shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure.Kind RegardsKristine, Assistant Front Office Manager
Gæstebruger
Superior-dobbeltværelse
Overnattede i mar. 2024
Par
3 anmeldelse
5.0/5
Enestående
Slået op den 15. apr. 2024
efficient bus shutter services and clean room
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards, Samad - Front Office Shift Leader
James
Standard med dobbeltseng
Overnattede i sep. 2022
Forretningsrejsende
26 anmeldelse
5.0/5
Enestående
Slået op den 16. okt. 2022
My first NH hotel stay in Eurooe. Strong recommend!!!
Svar fra overnatningssted: Dear XianglvyoudeVxiaojieThank you for choosing NH Brussels Airport and for taking the time to write a review. We are delighted to hear that your stay was excellent. We strive to provide our guests with excellent service, so your comments will be shared with the team to continue to inspire them to provide excellent service. Your comments are highly valued and appreciated. Kind regardsKristine , Assistant Front Office Manager
Svar fra overnatningssted: Dear, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations. We strive to provide outstanding service to our guests, therefore your kind comments regarding our complimentary shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure. Kind Regards Andreea, Front Office Manager
Svar fra overnatningssted: Dear,Thank you for choosing NH Brussels Airport and for taking the time to write a review. We are delighted to learn that your previous stay with us has been excellent. We strive to provide our guests with excellent service, so your kind comments will be shared with the team to continue to inspire them to provide excellent service. Your comments are highly appreciated and taken into account.Once again, thank you again for taking the time to write a review and we hope to welcome you back to our property soon and with the greatest pleasure.Kind regardsKristine,Assistant Front Office Manager
Gæstebruger
Standard med dobbeltseng
Overnattede i nov. 2024
Solorejsende
2 anmeldelse
3.0/5
Slået op den 2. jan. 2025
Très mal situé peu de commodités à proximité
Oversæt
Svar fra overnatningssted: Dear guest, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We regret to learn that your previous stay has been less ideal than expected. We would like to inform you that our property is located in an industrial area, however, we are also situated next to the train station which ensures connection to and from other stations. Nevertheless, your comments will be passed to our management.Once again, thank you for taking the time to write us a review. We hope to welcome you back soon to our property should you find yourself back in the area.Kind RegardsKristine Catacutan, Assistant Front Office Manager
Svar fra overnatningssted: 尊敬的客人感謝您在最近入住我們酒店後抽出寶貴時間發表評論。對於您離開我們酒店時感到的失望,我們深表歉意。請放心,我們已經考慮了您對餐廳和房間的評論。請注意,我正在與餐廳經理和客房部經理核實此事,以防止將來再發生這種情況。我們致力於通過卓越的服務提供難忘的體驗,因此我們希望有機會歡迎您回來並儘快提升您的體驗。我們再次感謝您選擇入住我們酒店並花時間向我們提供評論。親切的問候,