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Bekræftede anmeldelser
Placering4.5
Faciliteter3.9
Service4.1
Renlighed4.1
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Gæstebruger
Superior-værelse
Overnattede i okt. 2024
Solorejsende
1 anmeldelse
4.2/5
Meget god
Slået op den 28. okt. 2024
I booked this hotel at the last minute for a short trip to Brussels for an event.I arrived at night time so it took a while to get my bearings from De Bruckere metro station. I arrived tired and hungry so once I checked in,I got a quick shower to freshen up. Booked a single room (bed was slightly bigger than a single). Okay size for the time I was there. It had a patio door so could go outside if you smoke. Bathroom small but for what I needed perfect. There was even a hairdryer which was needed as my trousers had been washed before ai left home and were a bit damp and also for drying hair on the Sunday morning. A safe was in the room and a colour TV with a desk and chair. Foodwise,the information in the hotel booklet in the room needs to be updated as it stated breakfast was on the 7th floor. It wasn't it was on the ground floor then you had to go down a couple of lots of stairs so bear this in mind if wanting to eat breakfast in the hotel especially if disabled or you have mobility issues.Breakfast was scrambled egg,bacon,mushrooms,baked beans if you wanted a hot option. There was also a waffle machine,toast,cereals,yogurt,fruit and pastries with water,fruit juice and two hot drinks makers for tea,coggee and hot chocolate. Food was ok for setting me up for the rest of the day. There are lots of bars and restaurants nearby selling a variety of different cuisines however the friterie a few doors up seemed to always be busy. Location wise about 6 minutes walk to the Grand Place and about 8-10 minutes to the Mannequin Pis. In the other direction about the same to the Place de Monnaie which has lots of shops like Uniqlo,Foot Locket,Primark,Decathlon etc. There is a Dunkin Donuts however there is only seating on the upstairs level and there is no lift. Found using the Beurs metro either no 4 or 10 useful for if getting the Eurostar from Brussels. Staff helpful as was able to leave my bags in the left luggage room whilst sightseeing on last day and helped with directions to get to South-Midi station. Only complaints if you can call them that are,lack of kettle in room for making a tea or coffee (much needed after a long journey),decoration in room needs a refresh as paint work chipped and looks like it has seen better days same with corridors away from hotel lobby.
Oversæt
6/7
Svar fra overnatningssted: Dear Sir, Madam, Thank you for your feedback.We were glad that your stay was the best. It is with great satisfaction that we receive your opinion and satisfaction. For us, your feedback is a good benchmark for understanding what our customers feel about our service.We hope that you will choose us again on your next visit to Brussels.We remain at your disposal for any clarification and help you may need.Sincerely,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Leong Daik
Overnattede i okt. 2024
Rejs med venner
17 anmeldelse
4.2/5
Meget god
Slået op den 4. nov. 2024
Good location, just a few steps away from Grand Place, many restaurants nearby.
Oversæt
Svar fra overnatningssted: Dear Leong Daik, Thank you very much for the lovely comment. We are happy that you liked our location. Looking forward to welcome you again in Brussels. Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Gæstebruger
Superior-dobbeltværelse
Overnattede i sep. 2024
Solorejsende
10 anmeldelse
4.7/5
Vidunderligt
Slået op den 24. sep. 2024
Right in the middle of attraction places. Closed to central station. They allow you to check in early as well. Yummy breakfast. You will love it.
Oversæt
6/7
Svar fra overnatningssted: Dear Sir, Madam, Thank you very much for the great feedback for our hotel and breakfast. We are happy that you had a lovely stay with us. Looking forward to welcome you again. Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Traveler Dan
Superior-værelse med to enkeltsenge
Overnattede i feb. 2024
Solorejsende
49 anmeldelse
4.0/5
Meget god
Slået op den 18. feb. 2024
The hotel is in a great location less than a minute walk to the Grand Place. My room wasn’t perfect (209) the toilet kept making a hissing sound the whole time until I turned the water off. The shower had very weak pressure as well. The room has a door leading out to a rooftop which is good but so do all the other room on that floor so I couldn’t leave it open at night because I didn’t feel safe and the room doesn’t have a window to open. The breakfast in the morning was very good just a few little issues with my room but the rest of the hotel was good.
Oversæt
Svar fra overnatningssted: Dear Traveler Dan, We welcome your feedback and appreciate your feedback regarding your stay.Your opinion is a great support for the improvement of our services.We were pleased that the hotel has met your expectations and hope to improve and surprise you on your next visit.We are at your disposal for whatever you need.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Anonym bruger
Superior-dobbeltværelse
Overnattede i jul. 2024
Familie
5 anmeldelse
4.5/5
Fantastisk
Slået op den 31. jul. 2024
Hotel is conveniently located within walking distance to Grand Place and tram/train stations. Unfortunately, we got a room in the older wing and the lift to the rooms broke down. We had to carry our luggages up and down the stairs but the staff at the front desk were helpful to assist with one of our luggages.
Very friendly staff especially the one usually on morning-early afternoon shift.
Room is ok, one of the bedside lights was not working but that was fine. The aircon is very good. The bathroom seemed smaller than those in the newer wing (as reviewed by others), with much smaller sink and only had a shower curtain as divider.
Breakfast is good with a decent hot and cold food variety.
Oversæt
Svar fra overnatningssted: Dear Sir, dear Madam,Thanks for your awesome review! We sincerely appreciate your opinion and trust in us. I am very happy to learn that our team helped to make your stay enjoyable. We look forward to welcoming you soon to our hotel.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
RayLim83
Superior-værelse med to enkeltsenge
Overnattede i jun. 2024
Rejs med venner
1 anmeldelse
3.0/5
Slået op den 28. jun. 2024
Air conditioning is considered not working (has sound, but no cold air coming out) I guess.. called reception, they informed they will look into it the next day as it’s night when we checked in.. But next day when we go to the reception to ask, staff say that is normal.. Room temperature at 28-29 degrees at night, sweating while we sleep, I don’t think it’s common.. Not too sure about this though, but it’s a bad 2 nights for my friend and I.. TV in room is faulty, cannot on..
Only plus point is Location, near to the train stations and lots of restaurants and bars around.. All within walking distance..
Oversæt
Svar fra overnatningssted: Dear RayLim83, Thank you for your feedback.It is with some discontent that we receive your feedback because our goal is to maintain quality in the service and the satisfaction of our customers.In that sense, your feedback is extremely important to help us improve the quality of our team every day.Thank you again for your feedback, hoping to get you back to Brussels next time, in which the Floris Arlequin Grand Place Hotel is the chosen place for your accommodation, in order to provide you with a better experience.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Liew
Superior-værelse til 3 personer
Overnattede i mar. 2024
Solorejsende
1 anmeldelse
4.0/5
Meget god
Slået op den 9. mar. 2024
Plus points: Large spacious room. Warm. Nice breakfast. Good location
Minus: No kettle. Street below my room was noisy at night. Maybe ask for a quiet room if that's important.
Oversæt
Svar fra overnatningssted: Dear Liew, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay.We will gladly welcome you again on your next visit to Brussels.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
chen
Overnattede i apr. 2024
Familie
2 anmeldelse
3.0/5
Slået op den 28. apr. 2024
Electricity is cut and short for 30mins
Very small bed but no bed bug
Oversæt
Svar fra overnatningssted: Dear chen, Thank you very much for taking the time to review our property.Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded.Per your comments we have taken the appropriate measures to avoid such issues from happening again.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Gæstebruger
Overnattede i jun. 2024
Rejs med venner
4 anmeldelse
5.0/5
Enestående
Slået op den 5. jun. 2024
The breakfast was very rich and the service was very good
Oversæt
Svar fra overnatningssted: Dear Sir, Madam, Thank you very much for the lovely feedback. Will be a pleasure to welcome you again. Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Anonym bruger
Overnattede i okt. 2023
Solorejsende
6 anmeldelse
4.2/5
Meget god
Slået op den 30. okt. 2023
Everything was good. The location is near Grand Place , you have a lot of restaurants and teraces near.
Oversæt
Svar fra overnatningssted: Dear Sir, Madam,Thank you very much for choosing our hotel for your last stay. We will be delighted to welcome you again very soon.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Ali
Superior-enkeltværelse
Overnattede i okt. 2023
Forretningsrejsende
1 anmeldelse
3.7/5
Slået op den 31. okt. 2023
The experience was okay. I secured a reservation two days ahead at a fair price.
Oversæt
Svar fra overnatningssted: Dear Ali,Thank you for choosing to stay with us in Brussels. I am glad to hear that your stay with us was a memorable one!We are looking forward to welcoming you back to the hotel in the future.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
elif
Overnattede i jan. 2023
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 19. jan. 2023
The location of the hotel was really nice, it’s close to most of the main touristic attractions of Brussel. The rooms were clean and the breakfast was delicious. Also the receptionist was really friendly and helpful. Overall a great experience, 10/10 would recommend.
Oversæt
Svar fra overnatningssted: Dear elif, Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Shely V
Superior-dobbeltværelse
Overnattede i okt. 2024
Rejs med venner
18 anmeldelse
5.0/5
Enestående
Slået op den 6. nov. 2024
Very nice place
Oversæt
Svar fra overnatningssted: Dear Shely V, Thank you very much for the great comment and top score. Looking forward to welcome you again. Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Chew Kiat
Superior-dobbeltværelse
Overnattede i okt. 2024
Solorejsende
2 anmeldelse
5.0/5
Enestående
Slået op den 17. okt. 2024
Good location
Oversæt
Svar fra overnatningssted: Dear Chew Kiat, Thank you very much for the top score review! Looking forward to welcome you again. Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place
Donato Rodolfo
Overnattede i maj 2024
Forretningsrejsende
10 anmeldelse
5.0/5
Enestående
Slået op den 27. maj 2024
Nice place to stay..
Oversæt
Svar fra overnatningssted: Dear Donato Rodolfo, Thank you very much for the wonderful feedback. Will be a pleasure to welcome you againWarm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place