Hotel Asiris

Such a disappointing hotel. Our room was tiny, cramped and so basic. Kind of like a room in a hostel. We were on the third floor with no lift, there was no kettle or even cups and not enough hanging space. It was basically a bed in a loft with a low ceiling, They didn’t even leave toilet paper! We had to go and find a cupboard on the second floor to get some ourselves. We had to check in at Hotel Jacob across the road, Asiris is bleak, we would never stay again.

Lovely small family run hotel in a quiet location - short walk to central Bruges. Our room had a beautiful view over the roof tops. Facilities and breakfast were all very good. Note - there is no lift so getting bags up winding stairs was a challenge. The view from the room made it worth it. Highly recommend for those budget conscious travellers like me :)

This was our second visit to Hotel Asiris and it will be the place we always stay. This family run, authentic Bruges hotel is a short, pretty walk away from the centre. I emailed a day before we arrived to ask if Katie could put a bottle of wine and glasses in one of our rooms as a surprise for our friends and she happily obliged. Katie is easy going, very welcoming and knowledgeable, always finding time to talk . The breakfast was outstanding, with a huge selection of food with the offer of freshly cooked omelette. The breakfast room is absolutely stunning too, what a beautiful start to the day! We stayed in the duplex rooms in the garden which was perfect for us and our friends to stay - we were next door neighbours. We had a daily visit from the beautiful Freya, one of the hotel cats. We can’t praise this place enough. Katie and Eric are wonderful hosts and thank you Katie (the nice lady from the hotel) for making our stay so special.

I'd hope that you read the entire story before you judge. In short, they refused to refund and ignored all of my messages, not professional at all. So, I've wanted to spend a nice weekend in Belgium to be visiting it for the first time, I liked that hotel and decided to book with no worries about the non-refundable booking, Yes, I had no other options but to go with a non-refundable booking and paid right away. I had the option to set the time of my arrival, and few minutes later the hotel rejected my request for checking-in at 10PM (when the train arrives there), and I could neither reschedule, refund the train tickets, nor refund or even get an answer back from that hotel. What kind of hotel on earth that has no night-shift receptionist, is this how you welcome to the tourists of your country???? For two days haven't heard back from them, and *********** called me to discuss the cituation, but unfortunately they couldn't help. I'm a *********** Genius Level 2 customer, and I've never encountered such a disappointing experience. No matter how small or big the hotel is, they should be professionals, at least respond back to my communications. PLEASE make sure to contact any non-refundable-type hotel before you make a payment. I will book another respectful hotel in the same city, Brugge, and will share my experience soon

Our 3 night trip to Bruges was incredible and made more fabulous by the wonderful Katie, Eric & Asiris. Travelling with our dearest friends, we stayed in the cute duplex cottages (extremely clean, lovely bathroom, comfy bed, separate sitting area, tv, fridge & coffee making facilities) within a pretty courtyard. We were visited by Freya the cuddly house cat, drank cava in the garden (ordered by our friends) and were wowed by the breakfasts in the lush dining room. A perfect place from which to easily explore the city. We won’t stay anywhere else in Bruges. Thank you for a fantastic time! Love from your Welsh friends xx

Wir können die teilweise guten Bewertungen nicht nachvollziehen. Das spärliche Frühstück mit wenig Auswahl und flüssigem Rührei mag ja noch Geschmackssache sein. Aber das Zimmer war eine Katastrophe. Große Schimmelflecken auf den Fußleisten im Bad und in der Dusche, es lagen lange dunkle Haare auf dem Boden (wir haben kurze Haare) Auf dem Kissenbezug war ein Blutfleck, der nicht von uns war. Das Bettlaken war viel zu klein und ist ständig abgerutscht. Die kostenlosen Pflegeprodukte wie in der Zimmerbeschreibung angegeben waren nicht vorhanden. Nur eine leere Duschgelflasche, die auch auf Nachfrage nicht aufgefüllt wurde und für die Dauer des Aufenthalts leer blieb. An 2 aufeinanderfolgenden Morgen wurden wir von einem Fehlalarm des Feuermelders geweckt. Bis mal jemand kam, um den Alarm abzustellen, dauerte es 25 Minuten. Eine Entschuldigung oder Erklärung gab es nicht. Unsere Beschwerde bezüglich Schimmel und der Bettwäsche wurde nicht ernst genommen. Es gab weder eine Entschuldigung noch eine andere Lösung (Zimmerwechsel, Extra-Reinigung...). Die Herren an der Rezeption hatten eine Teilerstattung erwähnt, aber leider haben wir weder von unserer Beschwerde vor Ort, die an den General Manager gehen sollte, noch auf unsere Email eine Rückmeldung erhalten.