Omni Interlocken Hotel

This was our very first Omni stay, and we were so impressed! We are definitely going to be Omni customers now, for all future vacations. We hope they are all as good as Interlocken!

Starting with the good… the location is great (we had a kid at CU), 100% the staff we encountered seemed uniformly cordial and welcoming, and the public areas of the property are quite nice. The not so good… we’d reserved a king room but were given one with two queens at check-in. Whatever. Arriving late our first of four nights, we went straight to bed. In the morning, we discovered our toilet wouldn’t flush. Again, whatever. We had to go to the lobby for coffee anyway. But then we tried to shower. It took everything that poor shower had just to spit a meager stream of water 8 inches from the wall. So, we bathed alla puttanesca and reported our issues to the front desk. They assured us that maintenance would fix the toilet but that the feeble water pressure was just due to everyone taking a shower at the same time. Sure. When we came back that night, the toilet worked (tho it hadn’t been cleaned) but the sink would now burp up a little drain water every time you’d flush. Unfortunately, the shower still dispensed water like a spray bottle. The next morning, we went down to the front desk and again complained. This time we given a new room and everything was fine. At check-out, I asked about a reduction of the $454 (plus all the taxes) CU graduation rate we paid for each of the first two nights, given that we had a room with such janky plumbing. “Sure, I can take off the $25 destination charge.” That’s it? “I will talk to my manager and see what we can do.” Evidently, t

New interior design in common area, restaurant and in my room 915 was very impressive. Will stay at this Omni again.