Gæstebruger
27. februar 2023
My Wife and I have stayed at The Chateau Bromont several times in the past few years. We were very pleased with the services and the Hotel. Our December 2020 stay even with covid looming over our stay was memorable and great. However this past December 2022 a few days ago we had a booking for a deluxe suite. Our view of the mountain was again fantastic the hotel restaurant food exceptional, But our room this time “room 125” was located right at the main stair well and doorway as well as the main elevator. So throughout the days the guests using these exits were very loud yelling laughing and the clacking of ski-boots was overwhelming to our expected tranquil days there. The guests did not respect the noise level in these areas. Younger children playing with a soccer ball. You can probably see this on your hotel camera there situated in front of the room door. The guests using the outdoor spas well past the 10 pm curfew time by 45 minutes, while also playing very loud music. Our room is located beside the the outdoor spas! Yelling and screaming when re-entering from the outside to the indoor common. Guests in room beside us were very loud and having other guests in there room making it louder, after 10 pm. We contacted the front desks serval times and even went downstairs in person to make the complaint, telling us there were no managers at during these hours. The no response to the complaints and noises level issues were felt to us as a lack of respect from the guests and the hotel management, allowing this to continue to happen. A Hotel of this statue and rating (4-5 star) should be able to manage a certain expectation and behaviour of their guests. At check out, we felt unsatisfied with our overall stay. We were not looking for a monetary handout but an expectation to a certain level of stay and comfort. Many times during our stay in we encountered guests with their skis and or ski boards in the hotel in the hallways in the elevators and stairwells making more noise with them, not being able to enter the elevator because it was full of guests with their skies and boards, I have seen your signs showing and telling guests your policy that it is forbidden to be in the hotel with the skis and you have special places they can keep their equipment. I hope this is brought to the attention of the management team.
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