Bromley Court Hotel London

For a hotel that's promotes this hotel as having had a refurbisment I would say that there is work still to be done. I was booked in for a standard twin cozy room as I was staying by myself really didn't warrant a King Size. Upon arrival I was checked in by their manager he informed me that the hotel was fully booked. I was given my keys and went straight to my room. Upon entering I found the room to be more than substandard. The mattress was lumpy, had to sleep on top of the bed, dirty stained carpet throughout the room, cracked safety glass length approximately 12". I left them a review that evening which followed the manager calling me up to inform me that the room meant for me was now available. I immediately packed and head straight downstairs to collect the keys to my new room. The manager was reluctant to answer my questions when I asked have you actually seen the room you put me into. The manager said he was too busy to check all the rooms, even though I think this hotel has 113 rooms. I was absolutely amazed at this remark, I suggested he then should go and take a look, and said no one should be put in that room in that state. Excited I was going to a new room on my initial view it looked okay definitely on par with a good Premiereinn. After unpacking I started to see that this room too could do with a spruce up and a deep carpet clean at the same time. This hotel manager thought he was clever putting me in a room that had a chevron pattern carpet. A camera never lies Bromley Court Hotel. I've attached pictures of both rooms for you to decide whether this is somewhere you would like to stay. Oh I did think it was initially shadows on the carpet but as you'll see in another picture this carpet too was stained. I have included the beautiful staircase, ceiling and picture making it look very grand. Unfortunately my first room pictures I deleted but are available on Google. The gardens are very beautiful, shame the rooms aren't the same. Think twice before staying at this hotel, save your money.

Check-in was seamless and efficient, directions to the room were clear and concise, the room was well equipped with everything you would expect and the beds were very comfortable. You'd expect to pay a lot more for what's on offer here.

Very nice garden. Valuable 👌💯 very big hotel . 环境：henhao 服务：很友好！

I had safer issue, and the night receptionist called for maintenance service. Johnason came at mid-night and sorted it out for me. It was an unfortunate experience. I would stay in this hotel again on my next visit.

Absolutely loved the location and will definitely return. The service and attention to detail from the reception team especially is 10/10. Certain areas of the hotel need refurbishing - even if just a lick of paint for now as they aren't in line with the rest of the hotel. The room was small but practical and unfortunately didn't have the best of views but that's not an issue. I felt comfortable and safe during my stay. Had a minor issue with the air con unit which is very dated and didn't match the aesthetic of a modern and refurbished room which looks very appealing. Overall, would be very happy to visit again especially during the summer and try out their dinner menu.

Bespoke and elegant hotel at the right price. Staff understood customer service. Room clean and spacious