The Douglas Hotel

It had been a long time since my husband and I had visited Arran and we were looking forward to our stay at The Douglas Hotel. On arrival we were warmly greeted by the lady on Reception with an offer to carry our cases, if needed. Our bedroom was extremely large, very nicely furnished and spotless - as was the bathroom. Our evening meal in the restaurant, although not a large menu to choose from, was excellent. I had tried on two evenings to order a steak without success, and was able to order one on the third attempt. It was certainly worth the wait! Breakfast had a very good selection of fruit, etc., and on each morning my poached egg was cooked to perfection. The service was excellent and all of the staff were extremely pleasant. We were very lucky with the weather, having glorious sunshine every day, but the enjoyment of our visit was definitely added to by choosing to stay at The Douglas Hotel.

We recived a warm welcome from the moment we arrived at the Douglas Hotel, The staff were all really helpful and dogs and guests are treated equally well. The room we stayed in was exceptionally clean and the bed was the comfiest ever. We intended to stay for two nights but due to the new ferry breaking down we decided to stay an extra night and they managed to let us stay in the same room for the extra night. The breakfast was very good quality and there was plenty to choose from. If you do stay at the Douglas or just passing through call in and try the fish & chips you wont be dissapointed.

Given that it looks like the hotel generally gets high ratings, it must be a luck of the draw thing. Wasn't staying at the hotel, but had really looked forward to a nice lunch there during our Arran visit. Arrived, clearly seen by serving staff, no acknowledgment, and there were only 2 other tables who were served and almost finished. Waited 10 minutes, no one came. Went over to the bar, the young guy behind it obviously saw me coming and deliberately walked away out of sight. Meanwhile, 2 ladies came in and were warmly greeted, seated by server, drinks order taken right away - well known locals or hotel guests? Naturally we got up and left. Very disappointing. If you go chances are you'll be fine, but don't be surprised if you have an experience like ours. Wish there was an option for zero stars.

What a marvellous hotel this is family wedding on Arran I had a beautiful room on Ground floor which opened out onto a private garden and was very pleasantly surprised to find my daughter grand daughter and great granddaughter in the next room with their garden adjoining mine we would not have been able to plan this so thank you all at The Douglas Rooms perfect food delicious and views and gardens to die for !

Room was basic Bathroom was freezing- no radiator or underfloor heating just a towel rail The sink plug was wedged in and I couldn't empty it- I mentioned this on checkout - no concern or apology Grab and go breakfast was meagre Overpriced Would not hurry back

We had a meal in the bistro last evening . The service ,food and general experience was excellent. The food was interesting, well presented and very tasty. All in all a very pleasant experience. I would recommend dining in the bistro rather than the main bar as the bar can be noisy, but this is a matter of preference. The food is good in either place.