Balmer Lawn

Went to celebrate my birthday. The hotel has a nice decor and is in a lovely location. We didn't have dinner but the breakfast was delicious. The hotel contacted us the day after the cancellation period had ended, to tell us if we wanted to use wellness centre it would cost another £90. The spa is of a great standard but not particularly special, we felt the hotel was over priced. For a £300 on a deal and use of wellness centre, you could stay at a better standard of hotel. Despite the hotel saying on email if you're celebrating an occasion to let them know, they didn't do anything special for my birthday. We asked for a room with a walk in shower which they kindly accommodated and the water pressure was ridiculously low. Overall we had a good stay but feel that the price of this hotel does not reflect the standard.

I booked this hotel as a getaway treat for my husband’s birthday. On arrival we were welcomed by Chandra, she provided a really lovely and friendly front of house welcome. Despite being given keys to a double room when I returned to reception explain this was not what I had booked Chandra was quick to sort this out and we moved to the room I had booked, the suite, with complimentary prosecco for the mistake, which was a nice gesture. Chandra was also very helpful when I had forgotten something and she did what she could to help us. The suite was gorgeous, old fashioned in part but lovely! We ate at the restaurant. The food was delicious, and the staff very friendly & helpful, including Tom the restaurant’s assistant manager and we enjoyed sitting in the outdoor area, which I really liked. We took a walk around the grounds and surrounding area with horses & cows roaming free. We watched the cricket, as the sun was beautiful but watch those balls, they do sometime reach the outdoor seating area! We knew the spa was mid renovation and on the Saturday we enjoyed treatments with Emily & Shirley - both were very good. The building work didn’t bother us or spoil the treatments and staff were friendly & welcoming. But on the Sunday we had booked another treatment, a facial each. There was a mix up with the bookings and my husband didn’t get his facial - this was disappointing, as this was part of his birthday treat. Although the hotel & spa staff were apologetic it spoilt our morning before checkout. However, a lovely break, despite a couple of issues.

Everything was great service, friendly staff, the Beresford food was very nice find it hard to fault, only gripe is rooms were tired and the small things were not quite there an open electric box that would take 10mins to cover up was left exposed in a child’s room!we enjoyed it though just please tidy the rooms up and give them some Tlc then it would be a 5 star.

Two nights in a "luxury" balcony room to celebrate my birthday. We received a warm welcome from Jordan on reception. He acknowledged that it was a birthday celebration, but during our stay nothing else was said or done to recognise this despite discovering on checkout that birthday guests usually receive a complimentary chocolate treat in their room. Unfortunately, the room was not up to expectations. With no air-conditioning or way of controlling the heating, the room was uncomfortably hot. We resorted to leaving the balcony door open both nights for some air. The fan provided wasn't quiet enough. Also, there was a small fridge standing on the dressing table which we had to switch off at night due to noise. The retro radio provided had a broken aerial and needed a good clean. The box containing just 3 tissues hadn't been checked and restocked. The dated bathroom had only 1 partly full toilet roll, limited toiletries and mould and scale on the bath, shower screen and shower head. Bathrobes were well worn and one was stained. Jordan was able to sort some of these issues for us. **Note no slippers provided, so bring flip flops if using the pool. The pool was OK, but the tiles around the water level looked like they could do with a good scrub. The changing rooms are due to be refurbished and male showers were out of use with parcel tape securing the loose tiles on a pillar. The poolside shower was cold. Breakfast good, bar area cosy, staff friendly. We received 20% reduction on our bill in recognition of these issues.

Booked a three night stay as a Spa Break. Lovely Hotel with pleasant staff but ... Gym has been out of use since begining of January, Unable to use Spa facilities on first day due to high Chlorine levels. Day Two - no showers working in Male changing rooms ... directed by signs to poolside shower ... poolside shower sign stated it was not working either. Very dissapointed as no communication received prior to visit or on arrival of these omissions. Didn't even bother going to Spa on Day Three.

We had a lovely 2 nights at Balmer Lawn for our Golden Wedding Anniversary. The stay was lovely but it would have been nice to have had some sort of acknowledgment of our Anniversary. The receptionist when we checked in made a note of it but nothing happened during our stay.