Balmer Lawn

Everything was great service, friendly staff, the Beresford food was very nice find it hard to fault, only gripe is rooms were tired and the small things were not quite there an open electric box that would take 10mins to cover up was left exposed in a child’s room!we enjoyed it though just please tidy the rooms up and give them some Tlc then it would be a 5 star.

Two nights in a "luxury" balcony room to celebrate my birthday. We received a warm welcome from Jordan on reception. He acknowledged that it was a birthday celebration, but during our stay nothing else was said or done to recognise this despite discovering on checkout that birthday guests usually receive a complimentary chocolate treat in their room. Unfortunately, the room was not up to expectations. With no air-conditioning or way of controlling the heating, the room was uncomfortably hot. We resorted to leaving the balcony door open both nights for some air. The fan provided wasn't quiet enough. Also, there was a small fridge standing on the dressing table which we had to switch off at night due to noise. The retro radio provided had a broken aerial and needed a good clean. The box containing just 3 tissues hadn't been checked and restocked. The dated bathroom had only 1 partly full toilet roll, limited toiletries and mould and scale on the bath, shower screen and shower head. Bathrobes were well worn and one was stained. Jordan was able to sort some of these issues for us. **Note no slippers provided, so bring flip flops if using the pool. The pool was OK, but the tiles around the water level looked like they could do with a good scrub. The changing rooms are due to be refurbished and male showers were out of use with parcel tape securing the loose tiles on a pillar. The poolside shower was cold. Breakfast good, bar area cosy, staff friendly. We received 20% reduction on our bill in recognition of these issues.

Booked a three night stay as a Spa Break. Lovely Hotel with pleasant staff but ... Gym has been out of use since begining of January, Unable to use Spa facilities on first day due to high Chlorine levels. Day Two - no showers working in Male changing rooms ... directed by signs to poolside shower ... poolside shower sign stated it was not working either. Very dissapointed as no communication received prior to visit or on arrival of these omissions. Didn't even bother going to Spa on Day Three.

We wanted time to personally recharge after the Christmas/New Year celebrations. That is what Balmer Lawn offers, it is a welcoming and friendly hotel, in a great location, with excellent food and wine, and superb staff. It also offers wonderful Spa Treatments, with very experienced staff. For us it is a "home from home", and we look forward to a return visit very soon.

We visited the Balmer Lawn Hotel for the first time ever this NYE - having driven past it many times when we were younger and always wondered what it was like inside. Overall we really could not fault the evening and had a wonderful time. We arrived a little early but were welcomed at reception and given a map so that we could do a quick walk in the forest direct from the hotel whilst our room was being prepared. This is a great bonus - the walk is around 90 mins if you do it all and so beautiful! We were allocated a room with a lovely forest view on the third floor - it was spacious and comfy (the receptionist moved us to this floor at our request there is a lift so only one step to navigate!) We made a cuppa in our room (all provided by the hotel) and then changed into swimsuits and robes to go and enjoy the leisure pool/jacuzzi/sauna. There were a few others in there and I had to pop back to reception to get towels and to the spa to get slippers, - but all staff were very happy to help with this, so no issues. On our way back up to our room later we completed a wine and fizz order on specially prepared leaflets which we posted in a post box. Great idea and so organised! The evening started with champagne and candles at 6.30 - and we met other diners all dressed up in black tie and sparkles etc. There wasn’t enough seating out at this point- but actually this forced us to chat to other people which was really good. There was a great atmosphere. We then had a delicious relaxing meal - lots of courses and very tasty food. Well done to the chefs for getting out so many meals on time and perfectly cooked! By the time we finished eating it was around 9 ish and we then had seats around a dance floor with a DJ playing lots of nostalgic music. There was now lots of seating out, a Photo Booth (brilliant fun with lots of hats glasses feathers etc to parade in whilst the camera counted down and snapped away) and a room with casino games in. We whiled away the time to midnight by dancing / spending our ‘monopoly’ money and taking pics. The time flew by with lots of laughter and fun and fizz. Such a fab night and then bacon rolls were bought out to keep us going till 1 am. The staff were brilliant throughout and really well led by the manager Tom who was very hands on and helpful ( even finding me party poppers when I left mine in the restaurant!) overall a 10 out of 10 - and topped off with a good breakfast in the morning. We will definitely return to this hotel - after March when the manager shared the spa will be renovated and extended with new facilities.

This is not a 4 star hotel! Very dirty rooms, see photos. Very used up towels (some ripped) and dirty robes with no slippers. Uneven carpets in the hallway - you can easily trip up. Upon arrival, the room was really cold and we were told the heating is on from 5:30pm but we can sit downstairs in the lounge to warm up. No heating during the night. The pool changing rooms are also dirty. You cannot swim in the pool as you will hit your legs, it’s 0.9 m and only 1.6m in one small area. The jacuzzi is a hazard, I hurt my foot when getting in as the steps are sharp. Food is ok but very overcharged for the quality. Reception adds charity donation and gratitude payments to the bill, so check before you pay. Overall, a very disappointing experience and would never come back.