Mercure Bristol Grand Hotel

The hotel is very conveniently located in central Bristol, making it a great base for exploring the city. The room itself was quite spacious, featuring a comfortable bed and a good shower. However, one issue I encountered was the heating— it wasn’t working during my stay, and each room had been provided with a small electric heater instead. This wasn’t mentioned at any point prior to booking or even at check-in, which was disappointing. The heater provided was quite small for the size of the room, and if the weather had been any colder, it likely wouldn’t have been sufficient to keep the room warm. Service at the front desk was also a bit slow. I tried calling reception multiple times using the in-room phone over the course of a few hours, but no one ever answered. The hotel does offer amenity kits, which is a nice touch—especially as many hotels seem to have done away with them. However, the breakfast was a bit pricey for what was offered, which may not be the best value for money. Overall, the location and room size were great, but the heating issue, slow service, and expensive breakfast could use improvement.

Good hotel and a nice room, expected it to be slightly bigger but was very nice and clean. Parking at this hotel is not ideal but the location is great.

Really nice rooms with friendly staff. Car park is very very tight!

Centrally located. Beautiful old building, with rather strange modern/industrial trusts in rooms. Regular double room was rather tight on space. Bathroom large and great shower. Bit chilly in the evening, an electric heater was provided but did not work. I discovered later that none of the (10!!) plug sockets in the room worked.

We enjoyed our stay here, except that the air con was broken so they provided 2 fans. There were a lot of good options for breakfast and the staff were friendly and helpful. Location is excellent.

Great hotel in the centre of Bristol, with a large bathroom, the bed was a little lumpy