Brisbane Skytower by CLLIX

我們雖然book from 1/23-1/27, but we’re arrived 1/24 2am, due to the flight delay and when I booked this hotel, I requested a late check out time, because I knew we will arrive the hotel 1/24 2am, there is why I ask the late check out time on 1/27 2pm. But the reception lady was very rude and keep knocking my door since 10:50am. She even want to break in my room, even though I told her, I was naked without a cloth on. When I was rushed to wear my clothes and get all my 6 luggages out. She didn’t send anyone to help. When I gave her the room key in the reception, she even want to charge AU.$25 for 12pm late check out fee. I asked her, was she going to refund me 1/23 3pm -1/24 2am no use any room service or electricity fee for a half day room rate, should be AU$150. Never book such bad suits, no room services, no cleaning even I stayed 4 days, you have to throw the garbages by yourself and ask for clean towels every day. However, next to this suits hotel, The Weston hotel charged the similar amount. I suggested people to book Westin hotel and get nice hotel services.

On the day of our check-in, due to a shortage of beds, the hotel did not provide us with the King bed we had booked and instead gave us a Queen bed. The next day, when we requested a King bed again, they required us to pay a cleaning fee to switch room. The room’s carpet and sofa were covered with many stains! The front desk staff generally lacked professionalism. As our room was on a high floor, there were two nights when it seemed like there was a draft, creating unsettling noises. We requested the apartment to send someone to inspect it, but the hotel informed us that the apartment did not have professional maintenance staff. Not only did he leaves work at 5 PM, but the so-called maintenance personnel was actually a security guard. However, there were some positives, such as being in one of the tallest apartments and having a good location.

Extremely accomodating for event planner for birthday surprise. Early check in made possible.