Pullman Brisbane King George Square

I recently stayed at this hotel and had a mixed experience. 1. Lighting: The lighting in the room could definitely be improved. Even with all the lights switched on, the room felt dim. Additionally, the lighting control could use modernization; I had to switch off each light individually, which was quite inconvenient without a master switch. 2. Housekeeping Service:The housekeeping service needs enhancement. The dental kit, which includes enough toothpaste for just one day, was not replaced daily by default, and I had to repeatedly request it. Furthermore, slippers were not provided in the room, which is not something I would expect from a 5-star hotel. 3. Communication: I also faced issues when trying to contact the reception and housekeeping to arrange for the missing items. My phone calls from the room often went unanswered, which happened multiple times during my stay.

The 1 hour 10 minute line up at reception to check in was ridiculous. Considering we arrived at 2:55pm, after the 2pm check in time. Standing in line the whole time with no offer of a drink or any explanation. The reception is for two hotels. Our twin queen room was great, 2 sinks in bathroom, heaps of towels. The room was very comfortable, however no milk for coffee. The hotel pool area was poorly maintained and grotty, so we didn’t use the pool. The bars never opened while we were there. We didn’t use express checkout as the reception line at 9:30am was again busy. I wouldn’t recommend staying here if they expect people to wait so long to check in.

Good location for first timer to Brisbane. Walking distance to shops and restaurants, slightly longer walking to City Hopper free ferry and across the bridge to very happening South Bank with its street beach.