Château de Noirieux

Beautiful chateaux in a gorgeous setting in the Loire Valley! Gourmet restaurant where we had a delicious meal. The staff were very attentive and welcoming. We traveled with our 5 month old and they were very accommodating. Would highly recommend

Feedback for Château de Noirieux We rarely find ourselves submitting such critical feedback, but we hope this is seen constructively. After exceptional experiences at other Relais & Châteaux properties in Saint-Émilion and Honfleur, we were astonished by the stark difference in quality at Château de Noirieux, which fell far short of the high standards we expected from this prestigious brand. Positives: • The room itself shows evidence of recent investment, which highlights the hotel’s potential to offer a refined guest experience. • The restaurant team was exceptional, bringing a level of professionalism that stood out amid an otherwise disappointing stay. Areas for Improvement: • Reception & Arrival: From the outset, we found basic customer service lacking. Upon arrival, the receptionist seemed hesitant to help with luggage, preferring to stay behind the desk. This was a disappointing first impression, and simple, guest-focused gestures would make a substantial difference. • In-room Requests: When we requested an iron and ironing board, we had to follow up three times. On the third request, the receptionist suggested we check the room ourselves and, if it was still missing, return to reception so she could “ask again.” After multiple requests, a proactive response would have been appropriate; she could have accompanied us to ensure the matter was resolved. Unfortunately, this hesitation to assist directly was a pattern we noticed across other interactions at the front desk. • Luggage Handling: We found ourselves managing our own luggage during check-out, as no one was available to assist. This hands-off approach may work at more modest establishments, but at this price level and with no additional staff present, we would expect a more attentive front desk team. • Room Cleanliness & Maintenance: Although the room had been recently refurbished, it showed signs of neglect. There were noticeable stains on the carpet, and the bathroom window held multiple dead insects, with cobwebs behind the toilet. These details undermine the overall presentation and fall short of Relais & Châteaux’s usual attention to detail. • WiFi Access: Perhaps the most surprising and frustrating aspect of our stay was the complete lack of WiFi in the room, despite this being confirmed in two separate booking emails. Upon discovering the issue, we approached the front desk to inquire, only to be met with laughter and the suggestion that “of course, WiFi doesn’t work in the room – the walls are too thick.” This response was dismissive and entirely unacceptable, especially at a hotel of this calibre. Rather than offering a solution or even an apology, they suggested we go outside to the courtyard if we wanted a connection. This attitude was reflective of a general lack of accountability, as though the issue was to be expected and no effort was made to improve it with something as basic as a signal extender or a router. For a property within the Rel

Amazing building and rooms - beautiful design with very good aircon. Attentive staff - can recommend local places to eat and visit. Outstanding food - everyday breakfast was wonderful and the gastronomique restaurant is a one of a kind. Thank you.

No lift. My room was in an annex and on the third floor. Just poor to average overall. The restaurant was good, but overall, I would skip staying here and just make a reservation for dinner. Grounds were pretty. The hotel is remote, so if you are staying ere, this would be the place to eat.

Very nice property, well maintained, superb location, very nice rooms, staff very helpful. But.... We booked the 'Gourmet Stay' and for this 'promo' you only get the Bistrot Menu which is really, frankly very far below average, especially for a 'Relais & Chateaux'. You'd expect that in some below average Paris bistrot, but not here. Really not. And overpriced for what you get. Nice breakfast, but.... here again they charge an indecent price for eggs or cheese, which I think should be part of a regular breakfast. As they are in the hotels we visit. So don't book the 'Gourmet Stay' and stay away from the Bistronomic menu. We didn't get the opportunity to try the other menu... I will probably not be getting back there anytime soon.

Beautiful hotel maintained and furnished to a high standard. Large rooms. Excellent, high quality, food and drink with prices to match. However; Hotel refers to two restaurants, in reality only one but very limited menu in early part of week particularly as some items listed were not available.Later in week food good but ..see below. If you book a room rate inclusive of breakfast be aware this is very basic, breads, croissants, juice which usually had to be requested as decanters empty . Dairy items such as yogurt or cheese, eggs, cold meat, fruit and anything cooked at significant extra cost. Yogurt at extra cost was a small plastic tub of Vanilla or Vanilla, no choice. Pleasant pool but closed on 2 of 3 days we stayed due to filter problems. Some noise problems late at night in main building as echoey and sound carried. Defining aspect was however service which was below acceptable. For example, no staff to be found at all in the hotel for some 30 minutes pre dinner on the first night and guests just waiting around bemused. Food and drink service very slow, and everything had to be asked for, if you could find anyone to ask. Staff just walked past guests carrying luggage (stairs steep) with no offer to help. No sign of any management during our stay. On complaining at reception staff agreed service very poor, breakfast basic and pool closure unacceptable but although they agreed to to Breakfast costs being deducted this did not go anywhere near compensating for the issues. We wanted to like this Hotel but would recommend looking elsewhere due to issues above;in particular the poor service.