Best Western Heronston Hotel Spa

工作提前完成，最後一晚臨時取消都可以接受，非常感謝。酒店的餐食也是比較好的

在這邊經常住的酒店 乾淨衞生也安靜

Went here for friends wedding it was lovely. Rooms very nice love the decor with the yellow chairs. However the toilet didn’t flush so had to go out of room to use the toilet argh…. Nightmare. Staff where nice & food on wedding meal was ok chicken was hard defo overcooked and veg hard. Starters great, dessert great, main not great. Drinks rip off prices. Great venue for weddings however they could do so much more with the gardens.

Friend and I went for a spa night as a birthday treat. Everything was good apart from the need to swap our room key for the key to the pool area. This was very inconvenient as our room was a few steps away but we had to walk through the hotel to reception. I'd have rathered paid a deposit and keep both. The only other problem that we only had one room key and so logistically, the key swap senerio really didn't work.

Paid £120 for a nights stay with my 6 year old and some friends. Put our bags in the room and went down to the pool. Spent 2 hours in the pool and my son became extremely unwell, had to retrieve our bags and left straight for a&e. My 6 year old son is currently being treated for fluid on his lungs! We did not use the room, didn’t even sit on the bed! I paid £120 cash on arrival and they didn’t have the decency to even offer some sort of refund claiming they were fully booked! Even tho I tried to book 3 rooms while I was at the hospital and they seemed to have plenty of availability!!! Million pound company like that and they can not be decent human beings. I have one sick child and lost £120 that took me weeks to save for my son and his friends to have a little “holiday” over Easter! I’m absolutely gutted as I don’t have that kind of money to throw away!

Good housekeeping, friendly staff, room was spacious, nice shower. Label on shampoo was wrong. Waiters were understaffed, but food was high quality. Frequent miscommunication between front desk and other departments. Hot tub has been broken for two years, but spa was overall very nice. Expensive for what you get but I enjoyed myself.