Sertorelli Sporthotel

A well oiled machine providing guests with everything they might want for the perfect ski holiday. The food and service were superb. The hotel is immaculately clean and everything is geared up towards giving the guests a first class experience.

While the hotel service and shuttle were great, our overall experience was unfortunately overshadowed by the owner, Peter. His behavior was shockingly unprofessional, particularly in how he spoke to women, including my mother and sister-in-law. We had chosen this hotel to celebrate my brother’s honeymoon, booking multiple rooms, but were deeply disappointed. The website was misleading—there is no swimming pool, just three generic lukewarm hot tubs, two of which were out of service. The rooms were also a letdown; they advertise renovated accommodations, yet ours looked straight out of the 1990s. Despite the occasion, no upgrade was offered to the honeymooners, which was disappointing but not nearly as troubling as Peter’s conduct. His attitude was beyond unprofessional—it was outright hostile. Attempting to speak with him felt like reasoning with a tantrum-throwing child. Shockingly, he even called the police on my sister-in-law when she calmly tried to discuss concerns at checkout. His behavior was not only embarrassing but completely unacceptable for someone in the hospitality industry. That being said, the rest of the staff were wonderful, and I feel for them having to work for if you can even call him a man. I'm sure the staff have plenty of stories to tell about him. Peter, I know you'll read this, and it's unfortunate that you haven't matured enough to appreciate the family business that was handed down to you. You should take a moment to reflect and be grateful for the position you're in—because without inheriting this business, your prospects would likely be much different. I hope others read this and choose to spend their hard-earned money elsewhere, where they will be respected and treated as valued guests.

this a hotel trying to be a 4 star but comes up short! we were charged 3 euros for a bottle of tap water every night at dinner when it should be free they refill the bottles not what you would expect for a proper 4 star hotel, the heating system in our room was hit and miss, must be on timer for the whole hotel, also got charged 15 euros for the use of a kettle was told our room wasn't on the list for 1 as only a comfort room we have stayed in 3 star hotels and had tea and coffee making facilities in the room free of charge. these may seam trivial but these should be free in a 4 star hotel, the rest of the service was very good the room cleaned every day and sheets changed regularly, the food was top notch breakfast had a good selection and the waiters were on the ball. We would stay there again but will take our own kettle and will not have the water at dinner unless it is free.