Valtur Cervinia Cristallo Ski Resort

Valtur was amazing- and the best part was the incredibly helpful staff. Sara, Anna,Giada,Luisa at the Team Desk Experience. They made reservations at incredible restaurants and helped us navigate the reset and mountain. Highly recommend

The hotel, a beautifully renovated former Club Med, boasts a fantastic structure with a stylish, well-thought-out design. Its location is unbeatable, offering direct access to the slopes—when the elevator and carpet function properly (which they usually do, but not always). Rooms are spacious and comfortable, though the noise isolation could be better. However, the hotel's identity feels confused. It’s neither a true all-inclusive family club nor a genuine luxury resort. They market it as a "lifestyle-oriented concept offering a refined and distinctive experience tailored to a sophisticated clientele"—a nice piece of branding, but ultimately missing the mark. While it claims a 5-star rating, the true excellence of a luxury hotel is lacking. It feels like the only 5-star property in its group, and that inexperience shows. There’s also a subtle but noticeable aversion to children. Despite offering family-friendly accommodations, many key facilities are restricted: the gym is only for 16+ (14+ with an adult), the spa is strictly adults-only—even a 14-year-old can't enter with a parent—and the large (but shallow) pool is also off-limits to unaccompanied minors. It’s as if kids are merely tolerated rather than welcomed. Service is another mixed bag. The hotel has a large, friendly staff, but many seem undertrained and unprepared. Food is a major letdown—despite high expectations, it’s canteen-level at best. Breakfast is particularly frustrating, with just two small, slow coffee machines leading to endless queues—something you’d expect in a budget hotel, not a supposed 5-star. Other quirks? The heating runs on a bizarre schedule (4:30–10:30 AM/PM), leaving rooms uncomfortably cold in the afternoons and early mornings. Evening entertainment is erratic—think generic all-inclusive beach resort vibes, both in style and quality. On the plus side, the in-house ski rental and service are well-run and efficient. However, they don’t accept Amex—completely unacceptable for a high-end hotel and frankly ridiculous. Pricing is where things get truly outrageous. The rooms are already charged at top-tier 5-star+ rates, but F&B and services take it to another level: €5 for water, €10 for an Amaro, €170 for a 50-minute massage, €30/day for parking—the list goes on. For the level of quality and service delivered, this is simply not justified. Verdict? A beautifully designed hotel in a prime location, but overpriced and struggling with its identity. If you’re expecting true 5-star luxury, you’ll be disappointed.

Amazing structure, ex club med. Greatly renovated with cure and style. Perfectly positioned with direct access to the slopes (when the carpet works); nicely designed, great comfy rooms although no optimal noise isolation. Hybrid market positioning though .. not a real all incl. family club nor a true luxury hotel. Claim to be a 5 stars .. may be fair considering the amenities and activities offered (spa, fitness, restaurants, entertainment) .. however excellence in quality is lacking and it feels more of an adult only structure where kids are only tolerated: gym only accessible for over 16 or 14 if adult accompanied, spa adult only, pool only ＞16y or if accompanied by an adult.. such a shame) ; staff is super numerous but most of them though very kind seem unprepared and insufficiently trained; food very deceiving quality ..actually very average i.e. canteen level ...Their have an in-house ski service (rental and service), good in terms of offering and efficiency .. however no Amex cards are accepted ..which is unacceptable and actually pretty retarded. Rather awkward are the operating hours (apparently 4:30 - 10:30 AM & PM) of the central heating.. (probably for saving purposes) ..hence cold rooms in the afternoon and early nights ... All in allover priced for the quality and service offered.. rooms have 5 stars+ prices .. and f&b exaggerated e.g. water 6€, amaro €10, Massage for 50’ €170, parking €30/day, ecc ecc .. ).

The hotel is very clean. Staff are very friendly. The bar area with fire feels very comfortable and cosy. The boot room so warm. The shuttle service was very efficient and made the whole trip very pleasant.. Food was plentiful and good quality, a lot of choice. Pillows the hotel supplies, we struggled to get comfortable with unfortunately. But other than that the whole experience felt very luxurious.

Nice hotel, some great facilities, nice pool, nice bar area, good entertainment, awesome shuttle service…… but all of this has been let down by the hotel not returning my 560 euro deposit, which they confirmed at reception on checkout would be within 5 days…… 17 days later and there is no sign of it….. from TA this would seem to not be an isolated case….. but then if you can hold on to everyone’s money for weeks (against the agreement to return….) then that’s probably a tidy sum….. 200 rooms, £500 each…… Contacted both the hotel and crystal but no response from either…. And there was no mention from Crystal that we had to provide this deposit in the first place. Shame really as it was a great holiday but for this….. so unnecessary.

Beware of this hotel - more than two weeks after our trip and still not received the deposit they take off your card at check in. We booked our ski holiday through Crystal - we've emailed both Crystal and the hotel chasing our deposit and still nothing. Really poor customer service!