Llangoed Hall

This hotel has regressed massively over the years. We first stayed 15 years ago and it was magnificent. Now it is poor. Cold rooms. Extremely tired decor. Minimal staffing. Wood fires let to go out. Restaurant still good. All else is desperately sad. Must be holding on by its finger tips.

Excellent place to stay. We were made to feel very welcome by the staff when we arrived. Everyone was so friendly and couldn’t do enough for us. We felt looked after from the moment we arrived to the moment we left. Food was fantastic and drinks were reasonably priced with good local options to choose from. Overall the venue had a great atmosphere and was very clean. Would certainly recommend staying at this hotel if you can.

This was our third visit to Llangoed Hall and we won’t be going again….we had booked a delux room with a countryside view and could not believe that 50% of one large window was covered in Ivy obscuring the view and making the room very dark. The hotel did nothing about this with their groundsmen and we had to resort to dangerous leaning out of the window with a pair of nail scissors to clear what glass we could reach!!! The adjacent window had a nice view which also included the atrium above the bar but at night time this turned into a neon disco ruining all ambiance as the staff did not know how to turn it off!!!!! I mean god help that they might think to use the TELEPHONE and call the owner or the maintenance team. The other problem was the standard of bedding, it had been downgraded since our last two visits. It was so scratchy and rough, I asked housekeeping for some different bedding and was told the new owners had changed contracts and this was the only bedding they had. It appears now to be run by a group of staff and owners who do not actually care about the guest experience, I expect this beautiful hotel will go bankrupt very soon.

Returned for a night’s stay 12 months on as attending Winter Fair in Builth. Had the same room. No biscuits or sherry this year! Only saw 3 staff the whole stay. Room was warm and clean. Had breakfast this year but did not start until 8am. We went down earlier not knowing this so felt awkward hanging about waiting. All food and drink is self service. Hot food was slow coming out, gave up waiting for eggs! Hot drinks pre-made and served in insulated jugs which is poor for this standard of hotel. No staff came to ask if we needed anything and were invisible once food was out. Food was ok but odd taste on orange juice! No staff around at check out so we left key and went. Disappointed they only have One Star ‘Scores on the Door’ food hygiene rating.

Still a beautiful intimate country house hotel. Quality of furnishings and artwork retained and maintained. Rooms meet the same standards. Staff superb, friendly and on message. Food excellent, wines good. Location and views charming. Just lacks the love and care such a special place deserves, no fresh flowers, very tired dried arrangements and grounds maintained adequately but lost their fomer glory. But still a great and special place to stay for the price if guests use offers available.

Our reception was warm, friendly, and gracious. A young lady took us to our room and could not have done more to make us feel at home. She provided us with a much-needed pot of tea, cakes and sandwiches and a list of things we could see in the extensive and magnificent grounds. The Hall allows one to step back into history whilst being wrapped in a sense of homeliness and wellbeing. The accommodation was wonderful, each member of staff was attentive, friendly and professional. The food was outstanding; the whole experience was a joy. I wish to give all those responsible a very big "Thank You" on behalf of myself and my wife for such a refreshing and reinvigorating weekend. Arthur W Beattie MBE