Hoteller med morgenmad i Jianshui County

"Upon arrival, we were greeted rather coldly with a somewhat unwelcoming attitude, though this may have been cultural difference or surprise at seeing non-Chinese visitors. Fortunately, another staff member arrived shortly after who spoke English and actually smiled at us, which improved the situation. Our bags were then taken upstairs. We were upgraded to a larger room for free, which was a nice gesture. The rooms are super spacious, clean, and nicely decorated with excellent storage capacity. The shower had good pressure and was spacious, which was great. One thing to note: there was something sticking out between the carpet and wooden floor at the entrance that I caught my foot on, causing it to bleed. Fortunately I'm vaccinated for tetanus, but it's something that needs fixing. The building and corridors look fancy with high ceilings, though some parts of the lobby and second floor don't match this standard. Service Issues: The housekeeping lady asked us irrelevant and pushy questions in a rather rough manner instead of listening to our queries. Some other staff including reception and kitchen staff were not reading our messages fully and responding too quickly, rushing instead of taking their time to actually listen to their customers. That said, many employees in the kitchen, reception, and porters are lovely and genuinely try their best to help. The gym is genuinely great - it looks like a modern city gym of good standard. However, guests don't put equipment back in their place, leaving it messy. There are massage chairs available on the floor, which is a nice touch. The hotel also has an Olympic swimming pool, though I didn't get a chance to try it. The included meals (all three meals a day) were of good quality and plentiful. However, I was surprised by the limited vegetarian options, especially considering this city is supposedly the tofu capital. Some guests had poor manners at the buffet, putting communal serving spoons close to their mouth and nose to sniff the food before the next person uses that same spoon. A general observation about visiting China: what they call ”aunties” (older female staff) can be unnecessarily rough and rude. Being older doesn't give anyone the right to be overconfident about their skills or treat guests poorly. This varies by province and hotel standard, but it was noticeable here. Noise was an issue - I wish both staff and other guests would be more considerate about volume levels in the corridors. I also wish there was a quiet lounge option separate from the lobby for those wanting a peaceful space. Major issue on departure: I requested the free drop-off service to the train station and made it very clear we needed to leave at 10:00am sharp. I received confirmation that this would be a private transfer. However, on the day, this simply wasn't true - it was a shared transfer with other guests who were very inconsiderate and arrived late. This kind of situation is extremely frustrating as it can disrupt your plans and create unnecessary stress. Positive note: The old town is not far by taxi and is much better than Lijiang - less of a tourist zoo with a better vibe. Overall, the spacious, clean upgraded room with good storage and shower, along with decent facilities, are appreciated. However, service consistency needs improvement, particularly around actually listening to customer requests. Additionally, the behavior of some other guests detracted from the experience."

"I had a truly excellent stay at this hotel. The room was spotlessly clean & I loved the traditional vibe of the entire property. The host goes all the way to make your stay comfortable and their hospitality is exceptional. The free transportation, welcome fruits & flowercake were a huge plus. The owner/manager and everyone including the lady serving breakfast was so friendly and warm, making us feel completely at home even though we were in a foreign country. There is also a halal noodle a few steps away. Will definitely stay here again"

"地理位置非常好，離古城東門、建水小火車站都很近，步行可達，出門打車也方便。三樓有露台，可以看見小桂湖和古城東門，周天晚上有燈光秀，不用去城門下，站在酒店就可以看見。樓下吃飯的地方也多，還有一個夜市，晚上挺熱鬧的，還有廣場舞。一樓9點30之後到晚上10點都提供下午茶，有花茶、熱水、龜苓膏、點心等。早餐在隔壁私房菜館，帶房卡就行。房間面積挺大，雖然窗户面向走廊，採光沒有那麼好，但是設施齊全，該有的都有，活動空間也大，性價比還是不錯的。下午和晚上週圍居民有各種活動，可能略有點吵雜，酒店提供耳塞，不過晚上10點後基本都結束啦，不影響休息。此外，酒店提供碘伏和酒精片，以及不可帶走的指甲刀，算是非常貼心啦。"