Radisson Blu M'Bamou Palace Hotel, Brazzaville

當地最好的酒店，早餐不錯，出門100米也有中餐館。

The rooms were clean and comfortable. The breakfast was good. However, the service wasn't good. I had to call three times for maintenance to fix my bedside lamp,but they still didn't repair it. i also found the shower virtually impossible to use. One should expect better from such an expensive hotel.

Hotel has many nice amenities: on the river with views of DRC, yet rooms are a bit aged. Breakfast attempted to be western yet had some misses. Currently, best hotel in city. Try Paul Restaurant for a quality option with french options. There are huge suites facing water.

During my stay there were frequent power cuts (a few times per day). The generator always takes a while to kick in. As a result I was stuck in a dark elevator for a few minutes. Overall it feels like the hotel is poorly managed and in a state of disrepair. When it rained, the ceiling near the window started dripping, even though my room was not on the top floor. They moved me to the other side of the building on a lower floor, only for the same thing to happen again with the next (mild) rainfall. Needless to say there was no proper apology and/ or effort to make this up to me. In the gym all the treadmills are broken. The service is very inconsistent and slow. It’s a shame because the place has potential, but it is in desperate need of better management.

I have been staying at the Radisson Blu in Brazzaville regularly since 2019. There are inconveniences every now and then. However, the experience had generally been positive. The airport shuttle was reliable. The property was beautiful, and the rooms and amenities were comfortable. However, things seem to have changed significantly late last year. My colleagues and I have experienced frequent and drawn-out power cuts and internet outages. This recent trip truly stood out. My flight arrived late, and the driver was not present, which was not unexpected as the delay was about two hours. However, when I tried to call the hotel, the network was down, and my call could not go through. At first, I thought there was something wrong with my phone, but several strangers (including the police) and a colleague tried to call for me, but again, no one could be patched through. I was the last passenger remaining at the airport that night. When I checked into my room that evening, the room temperature was around 24°C. I thought the temperature would lower with time, but this did not happen. My room did not reach 22°C until 3 a.m. I tried asking the front desk about this problem three times during my week’s stay, and no solution was offered until my last day, when I was finally offered a room change. However, this room’s temperature was even higher than mine. It was difficult to fall asleep. I was told that the generators did not power the AC and were being replaced or repaired. Frankly, this was rather shocking since this hotel is part of an international hotel chain where a certain standard would be expected by their international clientele. I tried emailing the general manager with no response. When I asked to see the manager, reception said that he was out of the country. In fact, I no longer use the hotel restaurant or room service because the service quality is so lacking that I would rather not waste time. Every meal at the restaurant takes at least three hours. It would take 30 minutes just to be acknowledged by the staff. Getting the menu would take another 30 minutes. Once, a room service order took two hours with no recognition of the problem. Instead of asking for a hairdryer or whatever I may need at the front desk, I bring everything with me just to avoid these interactions. Lastly, the gym equipment is in need of repair. I notified the hotel several times that one of the ellipticals no longer works. Now, all four treadmills have torn belts. I am frustrated and disappointed with my recent experience.

The bedding is excellent, very comfortable blanket and thin pillows ! Staf was very kind. The girls at the restaurant le feu des saveurs are very helpful and thoughtfull. A special thank to Fransna who was very smiling and professional and who could become chef de rang after his great job at the room service.