Gæstebruger
15. marts 2025
Fair warning: This would have been a 5 star review. Our stay was great, and our little one loved it. It's a really great place for kids and families, honestly, it was the best family hotel for kids we've ever been to. Sure, the wellness area for the parents could be better, bit still, totally worth it, because our son had an absolute blast. On our last day however, I got food poisoning, so in the morning of our departure I was quite sick. We managed to check out on time but then had to wait 40 minutes for the car to take us to the station. So I had to wait at the reception, going to the common bathroom at least twice and when I asked the lady at the reception for a glass of water, she told me, in a very unfriendly manner, that I would have to go the restaurant. All this while I was clearly very sick and weakened. A glass of water is not a lot to ask specially since you can drink tapwater in Switzerland. So once you check-out of this hotel, forget being treated with basic human decency. It's a shame because we would have returned, and recommended it to our friends and family.
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