Hotel Bratislava

環境整潔，早餐挺棒

Official Complaint – Unacceptable Behavior at Hotel Bratislava Receptio I am writing to formally report the most inappropriate and disrespectful behavior we have ever encountered at a hotel reception, during our recent visit to Hotel Bratislava. We attempted to communicate with the hotel regarding our children, aged 10, who are currently staying there as part of a group. Our efforts were repeatedly ignored. When we asked to speak with a manager, we were told he was “sitting aside” and unavailable. After insisting on a response, the representative at the reception simply replied: “I’m busy, move aside.” This response, coupled with their total lack of willingness to assist or facilitate any form of communication with hotel management, was utterly unacceptable. We were treated with complete disregard, and it was clear we were being deliberately ignored. We consider this the worst service we have ever experienced at any reception. It is deeply concerning that a hotel hosting children would show such negligence and unprofessionalism. We request that this issue be looked into seriously, and we expect a formal response regarding how this situation will be addressed.

The hotel is at the Suburb area. We took Uber to go to downtown, and it's about 30 USD. There is a grocery store and a Chinese restaurant next to the hotel. The breakfast buffet is good. The staff is very friendly and speak English. But the elevator is very small. Not good for a large group.

The hotel is located about 5 km from the very center, has a large paid parking lot (10 euros/day). The hotel is located in a free parking zone, so you can park along the surrounding roads for free. Good breakfasts, although very slow service. Nice service at the reception. There is a Tesco Express store downstairs. 4 stars for this hotel is a gross exaggeration. Max 3 and it's average. During the 4-day stay, the room was never cleaned and hygiene products were not replenished. There is no kettle or even cups in the room. Only large bath towels available, someone forgot about the small ones. The hotel standard is a maximum of 3 stars.

I booked this hotel last minute because of work, the room itself was spacious and clean, with a balcony and lots of storage space. The bathroom was big (with a bathtub). The hotel is a little further from the center, but it's easily accessible by tram. There is a little supermarket right next to the hotel which is very convenient. Unfortunately, the Wi-Fi was rather weak during my short stay - especially in the evenings or early in he morning - it would disconnect very often. The staff did something to fix this but it only worked for one evening. The staff at the reception desk was nice and polite, except for the very first time, when I arrived to check in - the gentleman I spoke to was a little rude, which is unfortunate. Overall, I think it's a good hotel for a short stay - if you don't mind staying further from the city center.

Personale molto scortese, mai sorridente e sempre infastidito, poco incline a venire incontro alle esigenze dei clienti, sia la mattina a colazione che la sera alla reception, specie una ragazza musona e sgarbata, camere e letti che non vengono rifatti, corridoi puzzolenti, aria condizionata assente in molte zone dell'hotel, presenza di escrementi di colombi nei terrazzi (mai puliti) un quattro stelle solo sulla carta